Medical Office Administrator - Al-Shafa Medical Centre - Vaughan, ON
(2023-09 - 2025-03)
- Coordinate daily front-desk operations in a fast-paced medical clinic
- Schedule appointments and manage cancellations and rescheduling
- Handle incoming calls, emails, and faxes professionally and efficiently
- Maintain and update patient records using OSCAR EMR
- Assist with billing and insurance documentation
- Organize office inventory, medical supplies, and patient files
- Ensure clinic cleanliness and compliance with infection control standards
Medical Office Administrator (Internship) - Mississauga Orthopedic & Physiotherapy Centre - Mississauga, ON
(2023-06 - 2023-07)
- Supported patient check-in, appointment coordination, and front-desk workflow
- Created and updated electronic health records using PS Suite and ClinicMaster
- Verified insurance details prior to claims submission
- Performed administrative duties including billing, invoicing, faxing, and filing
- Provided courteous and compassionate service to patients and families
- Maintained a clean and safe clinical environment
Hostess - Denny's Restaurant - Toronto, ON
(2022-05 - 2023-06)
- Delivered professional customer service in a high-volume environment
- Managed seating flow to reduce wait times and improve guest experience
- Communicated reservations to reduce last-minute cancellations
- Trained and mentored new staff members
- Maintained strict sanitation and safety standards
Cashier - Dollarama - Edmonton, AB
(2021-04 - 2021-12)
- Processed cash, debit, and credit transactions accurately in a fast-paced environment
- Operated POS systems while maintaining attention to detail and financial accuracy
- Delivered professional customer service and resolved customer inquiries
- Built positive customer relationships, contributing to repeat clientele
- Collaborated with team members to support efficient daily operations
- Assisted with stock organization and inventory reporting
