TRAINING AND RECRUITMENT SPECIALIST:
May 2022 – To Date LIGHT SPEED LOGISTICS INC.
Responsibilities
- Managed full-cycle recruitment for truck drivers, including sourcing, screening, interviewing, and hiring candidates.
- Developed and implemented effective recruitment strategies to attract top talent, resulting an increase in qualified driver applications.
- Conducted background checks, driving record verifications, and drug screenings to ensure compliance with company standards and DOT regulations.
- Maintained and updated applicant tracking system (ATS) to ensure accurate and up-to-date candidate information.
- Built and maintained strong relationships with candidates, providing a positive candidate experience and improving offer acceptance rates.
- Coordinated and attended job fairs and industry events to promote job opportunities and network with potential candidates.
GTA Hiring Manager / Safety & Compliance Co-Ordinator:
May 2021 – April 2022 SSP Trucklines Inc.
Responsibilities
- Interviewing and Hiring New Company Drivers and Contractors
- Conducting reference checks and obtaining Criminal background checks and PCC
- Conducting drug test and managing Clearing House accounts
- Assigning trainings and completing profiles on Fleet Management Software
- Conducting driver orientations and ELD trainings
- Managing new hires Load Securement Training
- Filing Plate paperwork with ministry
- Creating New Truck Binders and Obtaining necessary permits
- Assist in obtaining Basic Oversize and Overweight Permits
- Installing ELog systems under PeopleNet, Isaac, Samsara and Zenduit
- Fuel Card Log maintenance
- Providing technical support to drivers
- Monitoring HOS and speed violations
- Managing tickets issued to various drivers
- Managing warning and reprimand documents
- Updating and maintaining driver files
Driver Relations Associate/ ELD Trainer / Recruiting / Safety and Compliance:
May 2019 – April 2021 International Truckload Services Inc. (ITS)
Responsibilities
- Recruiting new operators for various lanes and setting up driver road tests
- Provide training to new hires on policies and procedures
- Monitor e-logs and make sure drivers are compliant with US and CA Regulations; follow up on any outstanding discrepancies
- Manages tracking of logbooks and pre-travel inspection to ensure adequate completion and minimize errors
- Making sure drivers are accurately completing accident/incident reports when required
- Manage and maintain all Driver Qualification files. Ensuring all documents are up to date
- Manage the inventory and Installations/configuration of ELD systems
- Provide necessary training on how to use the ELD systems and provide Remedial Trainings where necessary
- Conduct DRUG TESTING SAMPLE COLLECTION activity
- Maintain a healthy and transparent relationship between the truck drivers / owner operators and company
- Maintain social interaction with the truck drivers / owner operators by collecting social media handles and sending special occasion cards
- Maintain efficient and quick communications the drivers using tools like WHATSAPP
- Maintain Tractor Parking Yard and conducting frequent Trailer Yard Checks
- Maintain and update the Company’s Website
E-Log Installer:
Jan 2017 – Mar 2019 A-Zed Mobile
Responsibilities
- Install Electronic Logbooks in Various Trucking Companies
- Configure the system and maintain communication with dispatch office
- Provide necessary on call services, like technical support over the phone
Customer Service/Sales Rep:
Jun. 2012 –Dec. 2016 PAWN KINGS
Responsibilities
- Answer Customer queries and provide details of the products.
- Check the item quality and value of items brought for pawn.
- Cash out customers buying products.
Auction Coordinator/I.T Support:
Jun. 2009 – Nov. 2011 A&H Asset Auctions Inc.
Responsibilities as Auction Coordinator
- Hiring temp staff to work at auction events
- Answer incoming calls regarding the auction events
- Coordinating with the customers to meet their needs in shipping their merchandise to the specified destinations both within and outside Canada.
- Making security arrangements for the event
- Making travel arrangements for the staff (Flights, Train, Car Rentals)
- Shipping and Receiving of Logistics
- Managing the auction event site as needs
- Setting up Computer Systems, sound and video surveillance equipment for the event
- Connecting the computer network to the main office
- Perform the auction cashier and registrar activities
- Coordinating with advertising professionals and ensuring they have the required information and material to introduce creative campaigns for potential clients
- Creating graphics, generating ad layouts, and other marketing documents
- Handling details of client payments and maintaining billings for clients
- Collaborating with sales representatives and developing media campaigns for local vendors
- Handling client communications by understanding their vision and informing their requirements to the concerned teams for proper execution of projects
- Assisting advertising manager and senior advertising account executive to prepare budget for the company
Responsibilities as I.T. Support Specialist
- Entering auction sales information in computer Systems
- Designing floor plans for auction events
- Managing local computer area network
- Designing computer-based modules using MS products and visual products to automate the company’s procedures
- Operating Systems: Windows, Windows Server , Linux, Unix
- Office Packages: MS Office, Microsoft Outlook Express, Microsoft Access
- Editing Tools: Macromedia Dreamweaver, Adobe Go Live
- Graphic Tools: Macromedia Flash, Adobe Illustrator,
Technical Support:
Apr. 2008 – Jun. 2009 Logitech
Responsibilities:
- Take inbound calls from Harmony Remote User
- Provide technical support over the phone and through emails in trouble shooting the product
- Ensuring that the product is working efficiently with all platforms
- Providing support to the colleagues by assisting them in helping trouble shoot
- Assist in maintaining the call center software
CSR – Apple Professional
Nov. 2007 – Mar. 2008 Volt Information Inc.
Responsibilities
- Take inbound call s from MAC (Residential Users)
- Provide phone support in setting up the new and old products
- Provide software and hardware trouble shooting assistance
- Sell Apple Care Protection Plans
Front Desk Manager / Night Auditor :
May 2005 - Sept 2006 Best Western
Responsibilities
Front Desk Manager Responsibilities
- Taking calls for booking guest rooms, meeting rooms and checking rates
- Call around for taking rates from different hotels
- Managing Customer Check in and out
Night Auditor Responsibilities:
- Perform the typical front desk manager tasks
- Conducting the day end tasks by closing and balancing the shifts, charging the guest rooms and meeting rooms appropriately
- Making day to day work schedule for the house cleaning staff
- Ensuring that invoices are made on time and reached the guest rooms accordingly