Shilpa Lal
Personal Support worker
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About
Compassionate and dedicated healthcare support professional with hands-on experience in long-term care, resident support, dietary services, and dementia care. Skilled in assisting with daily living activities, feeding, mobility, personal care, therapeutic diets, and resident safety. Committed to providing respectful, dignified, and resident-centered care while working effectively with nursing and healthcare teams.
Experience
Resident Care Aide (Casual) at RhynoCare (2025-03 – 2025-09)
- Assisted residents with daily living activities, feeding, hygiene, and mobility.
- Supported dietary requirements including appropriate food texture and portions.
- Promoted comfort, dignity, and safety in long-term care settings.
Dietary Aide at Omni Frost Manor (2025-04 – 2025-06)
- Prepared and served meals according to residents' therapeutic and special dietary needs.
- Assisted residents during mealtimes with patience and compassion.
- Followed food safety, sanitation, and HACCP procedures.
One-on-One Security Guard at Madyn Security & Investigations (2024-07 – 2024-12)
Victoria Manor Care Home
- Monitored senior residents with dementia to support safety and well-being.
- Provided companionship and supported a calm, structured environment.
- Worked with healthcare staff to respond appropriately to resident needs.
Server & Assistant Chef at OK Chinese Restaurant (2024-01 – 2024-11)
- Assisted with food preparation, plating, and meal service.
- Followed food safety and sanitation standards.
- Provided customer service and handled special meal requests.
Crew Member at McDonald's (2023-05 – 2024-06)
- Prepared food while following hygiene and food safety procedures.
- Provided efficient customer service in a fast-paced environment.
- Maintained clean and organized work areas.
Volunteer at Ross Memorial Hospital (2024 – 2024)
Auxiliary Café
- Assisted patients, visitors, and hospital staff with food service.
- Helped maintain a welcoming and supportive environment.
Education
Personal Support Worker (PSW) Certificate (2026)
Diploma in Resource Drilling – Fleming College (2023-01 – 2024-04)
Master of Science in Botany – St. Mary's College, Thrissur (2019 – 2021)
Bachelor of Science in Botany – St. Mary's College, Thrissur (2015 – 2018)
