Receptionist - Part time - Bruyere hospital - Ottawa, ON
(2025-09)
- Greet and assist patients, visitors, and staff, serving as the first point of contact and providing clear directions and general information
- Operate a multi-line switchboard, answering and routing high volumes of calls accurately and efficiently
- Schedule, confirm, and update patient appointments while coordinating with clinical teams to support smooth patient flow
- Register patients by collecting and verifying health card and personal information
- Maintain accurate electronic and paper records in compliance with privacy regulations (PHIPA)
- Perform administrative duties including data entry, filing, scanning, and handling mail and deliveries
- Respond to inquiries and resolve concerns with professionalism, empathy, and discretion
- Support emergency communication procedures, including overhead paging and adherence to protocols
- Collaborate with healthcare staff to ensure efficient front desk and administrative operations
- Maintain strict confidentiality of patient information and demonstrate composure in a fast-paced environment
Visitor Services associate - Part time - National Gallery of Canada - ottawa, ON
(2022-06 - 2025-06)
- Provide a seamless front-line client service to the general public, in a high-volume client service environment, using great and effective, professional communication with the public and colleagues
- When greeting the public, promotes services related to Gallery activities, actively offering comprehensive information regarding programs, activities, facilities, services, as well as providing information on the Gallery's organisation, exhibitions, collections, and tourist information (directions & maps)
- Use great knowledge of operating cash registers, managing financial transactions, and processes return services (Cash management using P.O.S system & galaxy software, selling & scanning gallery tickets, offering discounts, helping visitors with parking tickets, opening and closing registers/Tills)
- Solve clients problems and issues on their museum membership cards, order tickets, with the ability to think critically and make best solutions
- Ask questions and gather information on clients personal identification ( request ID, Proof of age, Proof of student status), able to review and verify information with accuracy in a fast-paced environment in order to provide free admission and discounts on certains category of people ( indigenous people, members, children)
- Gather information on visitors by conducting surveys on their daily visits
- Apply gallery policies, practices and procedures, regarding the museum and the art
- Assist visitors in need of mobility aids, assistive devices such as (wheelchairs, walkers, audio guide transcripts, ect.)
- Use of microsoft teams to communicate and work effectively with other team members within the gallery to provide easy and efficient client service
- Review documents & data on new accessibility and accommodation policies and new regulations at the gallery during daily meetings
Customer service agent position - Lamaison SIMONS - Ottawa, ON
(2020-08 - 2022-04)
- Deliver consistent and positive client service in a fast paced, high volume environment & responds to customer's needs through differents departments (provide excellent and exceptional customer service experience by greeting and assisting customers over the telephone and in person)
- Apply excellent communication in person and on the telephone, respond to requests and enquiries, (offer multiple services such as membership card registrations, online orders, payment intake, updating clients profile, online transactions, online pickups, alterations and more)
- Apply great knowledge of operating cash registers, managing financial transactions, and processes return transactions (Cash management, scanning items, itemising and totaling customers purchases)
- Responsibilities include receiving payments and keeping track of all cash and credit transactions
- Arrange for refunds, exchange and credit for returned merchandises
- Shipping and receiving incoming and outgoing packages in a warehouse (lifting heavy shipment, transporting packages and perform other physical tasks such as climbing stairs holding boxes)
- Track inventory, keep accurate records, perform packaging items, printing shipping labels
- Respond to incoming calls from clients who have questions, complaints on store products & other services offered in the store
- Provide information to customers and the public concerning store schedules, rates, regulations and policies in response to telephone and in-person enquiries
- Use basic problem solving and customer service skills in dealing directly with customers to resolve any issues with products or concerns
- Have mentored new team members joining LamaisonSimons team which is a very fast-paced work environment
Call Centre Agent - Mercedes-Benz Ottawa Downtown - Ottawa, ON
(2019-11 - 2020-08)
- Dedicated to ensuring customer satisfaction by remaining accessible and friendly
- Provided administrative office duties that included regular communication follow-ups to existing customers
- Answered phone calls and emails from customers, initiated calls to schedule and confirm appointments in English and some French
- Answered emails and phone calls from customers who have demonstrated an interest in the company's products
- Communicated with customers by phone and email to provide information, promote business opportunities and/or to book and confirm appointments
- Assist customers during their navigation on the website, chat online with customers surfing on the company's website, provide information on and actively promote motor vehicles or promotions
- Data entry of clients into the CRM software and perform necessary follow-ups
- Took part in team meetings, workshops and individual development sessions restaurant server - Cora - Ottawa, ON
(2016-02 - 2019-06)
- Greeting customers and assisting customers
- Operating with cash register, offering customer & personal services
- Active listening when taking food and beverage orders
- Introducing daily specials, answering questions, and ensuring customer satisfaction at all times
