Sienna Kim

I am a recent graduate with a background in Hospitality, bringing a wealth of experience in delivering quality and friendly service to customers and clients. With six years of experience in customer service, I have honed my skills in interfacing effectively with diverse individuals. Additionally, my minor in IT has provided me with exceptional proficiency in Microsoft Office and various other software applications.

JEONJU PUBLIC HEALTH CENTRE | COVID-19 Support Office Assistant Jeonju, Korea

• Managed detailed primary data on locations of individuals with a positive COVID-19 test result
• Participated in a project that utilized a comprehensive database of past COVID-19 patients’ records to enable the issuance of quarantine notices through an online platform from previous hardcopy notice
• Drafted official English guidelines under tight deadlines for foreigners to effectively follow Korean government protocols
• Collaborated closely with the Social Services team during the contact tracing process to deliver specialized care to vulnerable groups

WONDER YEARS DAYCARE | Early Childhood Educator Assistant Langley, BC 

• Facilitated discussions about the daycare’s events, and crafted monthly newsletters and calendars for parents
• Created individual learning plans and support for children and children with extra needs, including those with autism
• Designed and organized stimulating art projects for children and interactive games during circle time
• Developed an inventory management system, utilizing a table to monitor and restock supplies while anticipating future needs

FOUR SEASONS HOTELS AND RESORTS | Housekeeping Coordinator Whistler, BC 

• Acted as a liaison between guests and other hotel departments to efficiently resolve complaints and concerns, resulting in positive guest experience
• Contributed to housekeeping operations by managing 50 iPad devices for room attendants and tracking their daily progress
• Monitored and recorded the number of rooms cleaned by attendants, and ensured proper checkout of all cleaning equipment
• Demonstrated leadership and project management skills by assigning work duties to housekeepers based on planning and consultation with manager

TORONTO METROPOLITAN UNIVERSITY (FORMERLY RYERSON) Bachelor of Commerce (Honours): Major in Hospitality Management, Minor in Information Technology Management