Customer Service Operations - FedEx - Victoria BC Canada
(2024-09 - 2026-05)
- Coordinated internal operational procedures and supported the implementation of process improvements to enhance service quality, operational efficiency, and compliance with company policies.
- Investigated and resolved customer service complaints related to shipment delays, disputed deliveries, missing packages, damaged shipments, and pickup discrepancies.
- Monitored shipment movements and provided customers with timely updates regarding delivery status and service resolutions.
- Communicated directly with customers to explain investigation outcomes and ensure customer satisfaction standards were consistently achieved.
- Managed customer escalations and coordinated with operational teams to resolve complex service issues within established service levels.
- Served as a primary point of contact for priority cases, ensuring prompt escalation and resolution through appropriate management channels.
- Oversaw customer feedback documentation and maintained records to support service improvement initiatives.
- Managed accounts payable activities, including invoice verification, payment processing, and maintaining accurate financial records for audit readiness.
- Audited and processed employee timecards to support payroll accuracy and compliance with internal procedures.
- Conducted financial analysis and budget monitoring activities, including delivery reimbursement tracking and financial reconciliations.
- Coordinated office services including inventory procurement, supply management, fuel inventory reconciliation, fuel expenditure audits, and company fuel card administration.
- Prepared operational reports, compliance documentation, performance metrics, and business correspondence for management review.
- Supported cross-functional collaboration between operations, finance, transportation, and customer service teams to ensure smooth business operations.
- Maintained adherence to service level agreements (SLAs), operational standards, and compliance requirements.
Warehouse Associate (Part-Time) - ToysRUs - Kitchener, Ontario, Canada
(2022-09 - 2024-08)
- Received, inspected, and processed inbound inventory shipments while ensuring accuracy and compliance with warehouse procedures.
- Performed inventory counting, stock replenishment, and cycle count activities to maintain inventory accuracy.
- Utilized warehouse systems to track inventory movement and support order fulfillment activities.
- Picked, packed, and prepared customer orders for shipment while meeting productivity and quality standards.
- Maintained organized storage locations and optimized warehouse space utilization.
- Assisted with inventory audits and stock discrepancy investigations.
- Supported warehouse safety initiatives and maintained compliance with operational standards.
- Collaborated with team members to ensure timely completion of daily warehouse targets.
Warehouse Associate (Seasonal Part-Time) - Adidas - Brant, Ontario, Canada
(2023-04 - 2023-06)
- Assisted in receiving, sorting, and processing high volumes of merchandise during peak operational periods.
- Conducted inventory checks and ensured stock accuracy across warehouse locations.
- Supported picking, packing, labeling, and shipping operations for retail and e-commerce orders.
- Maintained warehouse organization and inventory control procedures.
- Assisted in meeting daily productivity goals while adhering to safety and quality standards.
- Collaborated with warehouse teams to ensure timely order processing and shipment readiness.
Audit Associate - KPMG GDS
(2023-04 - 2023-06)
- Assisted in financial statement audits and compliance assessments for international clients.
- Performed data analysis, documentation reviews, and testing procedures to support audit engagements.
- Evaluated financial records and internal controls to ensure regulatory compliance.
- Prepared audit working papers, reports, and supporting documentation.
- Collaborated with cross-functional teams to ensure timely completion of audit deliverables.
- Supported risk assessment activities and identified areas for process improvement.
