Ophthalmic Assistant - iCare Surgical Centre - Ottawa, ON
(2025-02)
- Exercised effective conflict resolution techniques and emotional support for patients
- Educated patients on lens implant types, surgical risk, and purpose of diagnostic equipment
- Collected patient information accurately to chart for clinic doctors
- Operated machines to obtain diagnostic measurements (IOL Master, Cirrus-OCT, Visual Fields, AutoRefract, ORA, TOPO, NIDEK, Clarus, Optos)
- Developed and edited training documents for new staff members
- Provided patient-centred care using a people-first, accessible approach
- Helped generate sales for cataract lens implants
Patient Coordinator (LASIK, RLE, and Cataract Surgery) - Focus Eye Centre - Ottawa, ON
(2024-08 - 2025-01)
- Adhered to clinic protocols surrounding messaging for patient interaction (i.e., phone calls and emails)
- Acted as liaison between patients and doctors regarding medical inquiries
- Used Accuro to book and coordinate patient appointments
- Supported needs of doctors and technicians within the clinic as needed
- Provided information on RLE, LASIK, and cataract surgical procedures to clinic patients
- Helped generate sales for cataract lens implants and LASIK surgery
Patient Educator (Cataract and Refractive Lens Exchange Surgery) - Jackman Eye Institute - St. John's, NL
(2022-09 - 2024-07)
- Exercised effective conflict resolution techniques and emotional support for patients
- Educated patients on surgical procedures, risks and complications
- Gathered and organized surgical data for Excel spreadsheets
- Utilized medical software (MedAccess, PS Suite, mEYEstro)
- Helped generate sales for cataract lens implants, LASIK surgery, and Femto Laser procedures
- Booked patient appointments and engaged in calls to respond to patient inquiries
Guest Service Agent - HomePort Apartment Hotels - St. John's, NL
(2019-01 - 2019-07)
- Practiced amiability and politeness when greeting hotel guests
- Acted as coordinator between departments, ensuring housekeeping and porters responded to guests' needs
- Practiced excellent problem-solving skills when addressing guest concerns
- Assisted in reservations and general public inquiries over the telephone
- Utilized RoomKey PMS software and Microsoft Office Suite
- Operated Moneris point-of-sale system
- Answered general public inquiries by phone
Science Interpreter and Summer Camp Counsellor - Johnson Geo Centre - St. John's, NL
(2018-06 - 2019-01)
- Refined science and recreational programming to teach children in a camp setting
- Facilitated educational games and activities for children ages 6 to 12, teaching scientific theory and lessons
- Interpreted museum artifacts and attractions on guided tours
- Conducted and organized children's birthday parties for groups of up to 25
- Answered general public inquiries by phone
- Ensured the safety and well-being of children in the camp setting, including discipline, hygiene, and education
- Practiced amiability and politeness when greeting museum patrons
Development Coordinator - Newfoundland and Labrador Association for Community Living - St. John's, NL
(2017-05 - 2018-02)
- Aided with activity programming for adults and youth with intellectual disabilities
- Wrote detailed proposals to outside organizations to receive funding for organizational projects
- Networked and collaborated with other community organizations
- Managed social media platforms such as Twitter and Facebook to promote organizational programs
- Utilized knowledge of Microsoft Excel, Microsoft Word, and WordPerfect to complete computer-based filing duties
- Designed and distributed emails, organization newsletters, and promotional posters
