Sim

Detail-oriented law student pursuing a LLB (JD Pathway) with a strong academic background in criminology and demonstrated strengths in research, analytical reasoning, and client-focused problem-solving. Over 8 years of customer-facing experience developing professionalism, ethical judgment, and conflict-resolution skills in fast-paced environments. Proven ability to communicate clearly, manage responsibilities independently, and contribute effectively in team meetings.

Customer Service Representative - Walmart - Surrey BC

(2018-08 - 2025-09)

• Delivered empathetic, client-focused service in high-volume environments
• Resolved complex concerns using sound judgment and conflict-resolution skills
• Processed financial transactions (returns, exchanges, transfers) with accuracy and accountability
• Coordinated with multiple departments to ensure efficient service outcomes

Inventory Associate - Oak and Fort - Surrey BC

(2021-06 - 2022-12)

• Maintained accurate inventory records and stock distribution processes
• Collaborated with team members to meet operational targets and deadlines
• Applied attention to detail to ensure organization efficiency

Cashier & Customer Service Associate - Safeway - Surrey BC

(2017-06 - 2018-07)

• Provided front-line customer service in a fast paced retail setting
• Handled high-volume financial transactions with accuracy and integrity
• Resolved customer concerns using professionalism and clear communication

Volunteer Team Lead - Greater Vancouver Food Bank

(2024-04 - 2025-09)

• Coordinated volunteers during high-demand operations
• Provided direct client support with empathy and professionalism
• Mentored new volunteers and supported efficient workflow

Peer Tutor - Kwantlen Polytechnic University

(2022-09 - 2024-12)

• Tutored students in English and Criminology (1st-2nd year)
• Led collaborate study sessions and adapted teaching to diverse learning style

LLB (JD Pathway) - Law - University of Leicester (2025-09 - 2027-06)

Bachelor of Arts - Criminology - Kwantlen Polytechnic University (2024-12)