Freelance and Published Author & Online Course Creator of "I Am An Excellent Property Manager" - Self-Employed
(2016-01)
- Developed and published comprehensive property management courses, focusing on enhancing operational efficiency, leadership skills, and customer satisfaction.
- Engaged in research and content development to maintain relevance and applicability in hospitality and property management.
Residential Property Manager - Homestead Land Holdings - Hamilton, ON
(2012-01 - 2016-12)
Full property portfolio (units – 938) or 9 high-rise buildings
- Managed a diverse portfolio across 3 cities encompassing 938 units across 9 high-rise buildings, ensuring high occupancy rates and tenant satisfaction.
- Led operational strategies including financial management, budget planning, and cost control measures to optimize revenue.
- Supervised maintenance, building manager teams and coordinated with vendors to uphold high property standards and ensure compliance with safety regulations.
- Developed team training programs to foster a culture of customer service excellence.
- Oversaw vendor contract negotiations and ensured compliance with service agreements to maintain high service quality.
- An ability to think strategically, critically and analytically, while maintaining an enthusiastic, energetic, proactive outlook and approach to professional life.
- Collaborated with legal team on LTB/RTA tenant matters (disputes and court proceedings) and represented the organization in legal proceedings as a witness where necessary.
- Collaborating with internal departments to achieve desired results
- Upheld compliance in: Fire Code, Building Code, local bylaws applicable to city of properties, Ontario Human Rights code, Occupationtional Health & Safety, PIPEDA, Accessibility for Ontarians with Disability Act-(AODA)
- Reviewing and monitoring key operational and financial indicators such as rent/arrears/collections and unit turnover
- Responding to and managing all site-level emergencies and worked with first responders where necessary/directed
- Active member of the joint Health & safety Committee
- Mentored and trained teams across portfolio and made recommendations to training facilitator where necessary.
- Developed and implemented training programs to enhance team efficiency, aligning staff performance with brand expectations.
- Cultivated a collaborative work environment that emphasized accountability tenant-centered service, and continuous learning.
- Enhanced and implemented cleaning standards and safety standard for buildings within portfolio and improved productivity
- Demonstrated experience in hiring operations management team members who demonstrate strong functional expertise, creativity and entrepreneurial leadership to meet the business needs of the operation.
- Experience in conducting annual performance appraisals with direct reports according to Standard Operating Procedures.
- Demonstrated experience with successful results utilizing an "open door" policy and reviewing employee satisfaction results to identify and address employee problems or concerns.
Residential Property Manager Trainee - Homestead Land Holdings - Hamilton, ON
(2010-01 - 2012-12)
- Participated in the Manager in Training Program, rotating through departments and branches: Ottawa, Kingston, London and Hamilton.
- Assisted in managing 545 units across 4 high-rise buildings while gaining comprehensive insight into leadership and building operations.
- Focused on cross-departmental collaboration to streamline processes and improve operational efficiencies.
Assistant Executive Housekeeper - SuperClubs Grand Lido Braco - Jamaica, W.I.
(2006-01 - 2007-12)
5-Star All Inclusive Resort (rooms 210 – 349)
- Managed housekeeping operations for a luxury resort with 210–349 rooms, ensuring adherence to high guest service and cleanliness standards.
- Gained hands-on experience in reservations, new building inspections, and property renovations.
- Led staff training sessions and supported the seamless reopening of renovated facilities.
- Cover the MOD evening shift as necessary and resolved issues to guests and department satisfaction
- Collaborated with sister properties (Breezes, Starfish, and Grand Lido Negril) to understand broader operational frameworks.
