Simranjeet Kaur Gill

Client-focused professional with 6+ years of experience in customer service, team supervision, quality control, and fast-paced operations. Four years of experience with Tim Hortons, including supervisory responsibilities involving client service, transaction accuracy, cash-handling support, daily operations, employee training, problem-solving, and compliance with company standards. Additional quality control experience demonstrating strong numerical accuracy, documentation, confidentiality, attention to detail, and adherence to established procedures.

Skilled at handling customer inquiries professionally, maintaining accurate records, protecting sensitive information, and completing transactions and operational tasks with care. Seeking a Teller, Customer Service Representative, or Banking Associate position with Scotiabank.

Supervisor - Tim Hortons - Kenora, Ontario

(2021-01 - 2025-01)

• Supervised daily operations and coordinated team responsibilities to maintain efficient service during busy periods.
• Delivered professional customer service, resolved concerns, and maintained a welcoming environment.
• Supported accurate cash-handling and transaction procedures.
• Trained employees on company procedures, service standards, and workplace policies.
• Managed opening and closing procedures and completed daily operational tasks.
• Monitored food quality, cleanliness, food safety, inventory, stocking, product preparation, and waste control.
• Maintained accurate records and followed health, safety, and company requirements.

Quality Control Inspector - Tim Hortons - Vaughan, Ontario

(2019-01 - 2021-01)

• Inspected products and materials to verify compliance with established quality standards.
• Identified defects, inconsistencies, and quality issues with strong attention to detail.
• Recorded inspection results and maintained accurate documentation.
• Followed inspection procedures, company policies, compliance standards, and workplace safety requirements.
• Communicated quality concerns to team members and supported timely resolution.
• Maintained accuracy and productivity in a fast-paced work environment.

Biotechnology Studies - Biotechnology - Centennial College, Morningside Campus (2019-01 - 2021-01)

Senior Secondary Education - Blooming Buds Senior Secondary School (2018-01 - 2018-01)