Simrat Kaur

Dedicated retail professional with over 3 years of experience in customer service, team support, and store operations, seeking an opportunity to grow within a dynamic retail environment. Committed to delivering excellent customer experiences, supporting team success, and contributing to strong store performance through reliability, leadership, and a positive work ethic.

Department Manager - H&M - Tsawwassen Mills (BC)

(2025-04)

• Lead daily department operations in a fast-paced, high-volume retail environment while ensuring excellent customer experience.
• Analyze KPIs, conversion, productivity, and sales performance to identify opportunities and improve results.
• Coach, train, and support team members through onboarding, feedback, and performance development.
• Support OMNI operations including customer orders, returns, exchanges, fitting room routines, and checkout operations.
• Manage scheduling, task delegation, stock flow, and backroom organization to support efficient store operations.
• Handle customer concerns professionally while representing the H&M brand positively.
• Collaborate with store leadership teams to support operational goals and business priorities.

Sales Adviser - H&M - Tsawwassen Mills (BC)

(2022-10 - 2025-03)

• Delivered excellent customer service and actively promoted products to drive sales
• Supported visual merchandising and maintained store presentation standards
• Assisted with stock replenishment, fitting room routines, and checkout operations
• Engaged customers with product knowledge, fashion trends, and loyalty program promotion

High School - Sidana International School (2019)

Associate of Arts - Arts - Coquitlam College, Vancouver (2024-07)