Sina Enayat

Finance graduate with 6+ years of customer-facing experience seeking a Customer Experience Associate role at Scotiabank. Skilled in building strong customer relationships, proactively uncovering needs at first contact, and delivering a professional, friendly, and efficient service experience in a target-based performance environment.

Pharmacy Assistant - Loblaw Independent Grocer - Ottawa, ON

(2019-08)

• Built strong customer relationships by resolving 100+ daily inquiries at first contact, consistently delivering friendly service and reducing team hand-offs.
• Boosted client satisfaction by identifying unspoken customer needs through active listening and targeted questioning, resulting in tailored solutions and deepened long-term relationships.
• Reduced wait times by 20% during peak hours by coordinating with a team of 2–4 to streamline the prescription fulfillment and pick-up process.
• Introduced customers to digital self-service tools and guided them through system navigation, improving their ability to independently manage their needs and reducing service friction.
• Processed 100–200 daily transactions while managing order queues, payment workflows, and digital systems to ensure an efficient customer experience.
• Maintained a clean compliance record across internal audits by carefully managing sensitive patient records and following pharmacy privacy standards.

Financial Analyst - Learning for Charity - Ottawa, ON

(2025-07)

• Guaranteed 100% financial accuracy for $16,000+ in organizational revenue by reconciling session payments against registration records and eliminating ledger discrepancies.
• Improved data entry efficiency by 10% by restructuring financial spreadsheets to track 650+ tutoring sessions more clearly.
• Accelerated executive decision-making timelines for leadership by preparing concise monthly financial summaries.
• Eliminated reporting variances by identifying and resolving 10+ monthly payment discrepancies through cross-functional collaboration with the registration team.

Honours Bachelor of Commerce - Finance - University of Ottawa (2021-09 - 2026-04)