Sindhu Mallavarapu

Dedicated Scheduling Coordinator with hands-on experience using AlayaCare software to manage caregiver schedules, client appointments, and care team coordination in a home care setting. Skilled in matching caregivers to clients based on care needs, skill-set, and availability, while maintaining accurate documentation and clear communication with clients, families, and care staff. Comfortable managing a high volume of scheduling changes and inquiries in a fast-paced environment, with strong attention to detail, reliability, and a calm, solutions-focused approach to resolving issues.

Brings a client-first mindset backed by a healthcare-oriented educational background (Doctor of Pharmacy) and a strong record of accuracy in documentation and data management.

Client Scheduling Coordinator / Administrative Assistant at Best Centered Care (2024-01 – Present)

• Manage day-to-day scheduling for clients and caregivers using AlayaCare software, processing schedule changes, confirming appointments, and ensuring all bookings are accurate and up to date.
• Match caregivers to clients based on client care needs, staff skill-set, availability, and continuity of care, supporting consistent and reliable service delivery.
• Respond promptly and professionally to client and caregiver inquiries by phone and email, addressing scheduling needs, service updates, and general questions.
• Maintain accurate, up-to-date client and caregiver records and documentation within AlayaCare, supporting compliance and continuity of care.
• Prepare, edit, and format correspondence, reports, and business documents with strong attention to detail and accuracy.
• Coordinate internal and external communications across departments, service providers, and client contacts, ensuring accurate and timely information flow.
• Maintain strict confidentiality of client and company information at all times, in accordance with data protection standards.
• Support day-to-day office operations, including filing systems, office supply management, and basic bookkeeping tasks such as invoicing and data entry.

Analyst (Research & Documentation) at GlobalData Plc (2019-04 – 2023-06)

4 Years 1 Month | Promoted: Senior Researcher → Associate Analyst → Analyst

• Managed high volumes of detailed research, documentation, and reporting tasks under consistent deadlines, developing strong organizational habits and the ability to prioritize competing responsibilities.
• Maintained structured records and archived data across multiple concurrent projects, ensuring information was accurate, current, and easy to retrieve for colleagues and stakeholders.
• Communicated updates and findings clearly to colleagues and cross-functional teams, both in writing and in team discussions, supporting smooth information flow.
• Balanced multiple concurrent projects and priorities while consistently meeting deadlines, reflecting strong time-management and multi-tasking capability across successive promotions.

Doctor of Pharmacy in Pharmacy – Andhra University (2013 – 2019)