Program Director – Enterprise Governance & Operations - ONEMETHOD (TADIEM GROUP) - Toronto, ON
(2026-03 - 2026-09)
- Operating Model Design: Diagnosed systemic, recurring delivery friction and operational ambiguity to completely architect a modern enterprise governance and intake operating model across a multi-million-dollar portfolio.
- Process Engineering: Mapped an end-to-end 24-step delivery pipeline, introducing standardized levels of effort (LOE), stringent approval gates, and 24-hour assignment SLAs to drastically accelerate speed-to-execution.
- Portfolio Visibility & Economics: Successfully institutionalized Productive.io as the singular enterprise source of truth, integrating demand, resource allocation, capacity forecasting, and burn-rate tracking to secure full financial performance transparency.
- Regulated Governance: Created phase-gated compliance checkpoints for heavily regulated, zero-infraction accounts (such as Johnson & Johnson MedTech), strengthening audit-readiness and quality controls without compromising velocity.
- AI-Enabled Automation: Engineered AI-assisted operational workflows to convert cross-functional meeting intelligence into prioritized tracking logs, effectively automating 79% of repetitive project management tasks.
Senior Delivery Manager – Enterprise Transformation - GALE PARTNERS - Toronto, ON
(2021-10 - 2026-03)
- Enterprise Portfolio Oversight: Governed a complex, cross-functional transformation portfolio valued at $5M+, connecting delivery metrics, capacity risks, and technical dependencies directly to senior executive business decisions.
- Global Team Leadership: Directed matrixed, distributed project teams of up to 65+ practitioners globally (including a 30-person development organization in Bangalore), optimizing resource utilization across complex jurisdictional spaces.
- Financial Services Delivery: Partnered closely with senior technology, risk, and legal leaders at tier-1 institutions (including BMO, Santander, and Mackenzie Investments) to safely steer digital and platform migrations through strict regulatory parameters.
- Executive Steering & Risk: Established robust RAID frameworks, decision rights, and executive dashboards that provided clear visibility into systemic infrastructure risks, allowing steering committees to execute timely interventions.
- Commercialization & Growth: Led enterprise-level customer engagement deployments for Tier-1 corporate entities (such as LCBO and IHG), utilizing data analytics to systematically remove platform friction, contributing to a 12% YoY surge in web revenue.
Senior Project Manager & PMO Lead - CONVERSION DIGITAL - Toronto, ON
(2014-09 - 2021-11)
- PMO Foundations: Played a foundational role in establishing and scaling the corporate PMO architecture, writing the repeatable blueprints for standardized delivery methodologies, resource tracking, and operational metrics.
- Regulatory Pilot Delivery: Championed the high-profile digital pilot program for the LCBO; successfully defined the staffing models, operational rhythms, and compliance governance required to scale the pilot into a permanent digital tentpole.
- Cross-Functional Alignment: Synchronized workflows across strategy, engineering, analytics, and legal compliance teams to protect multi-million-dollar commercial commitments under tight regulatory advertising and data privacy limits.
Account Manager – Digital Delivery - SURROUND INTEGRATED
(2012-08 - 2014-08)
Managed cross-functional delivery commitments and client accounts by authoring repeatable SOPs, QA checklists, and decision logs that institutionalized execution quality across teams.
