Sneha Phatak

Results-driven Market Research Analyst with 6+ years of comprehensive experience in data analysis, client consulting, and market research in the Telecoms and Oil & Gas domains. Adept in data analysis including primary and secondary research skills, with proven ability to solve complex business challenges through data-driven insights and research methodologies. Practiced in presenting industry analysis reports to executive client stakeholders.

Senior Market Research Analyst at Opensignal (2022-05 – 2024-03)

• Data Analysis and Extraction: Planned and led the analysis of large datasets (2 TB data) using SQL to extract data from Redshift database, providing actionable insights for development of expansion and goto-market strategies for a US Telecom client
• Customized Research Solutions: Designed and executed research methodologies tailored to client needs, integrating internal and external data sources such as industry reports to deliver comprehensive research findings
• Executive/Senior Leadership Reporting: Prepared comprehensive PowerPoint presentations to communicate observations, insights and conclusions facilitating discussion and review by the client executive team
• Executive/Senior Leadership Reporting: Prepared monthly analytical reports and summary briefings demonstrating recommendations based on research for development of new go-to-market initiatives and marketing strategy changes
• User Accepted Testing: Conducted User Acceptance Testing (UAT) for new data sources, providing critical feedback and recommendations that improved the implementation of new databases
• Cross-Functional Collaboration: Collaborated with diverse teams to ensure data accuracy, integrity, and timely delivery of research outputs
• Client Relationship Management: Fostered strong client relationships through proactive communication, ensuring alignment on project goals through meeting agendas and minutes and delivering in-depth analysis to support decision-making

Market Research Analyst at Opensignal (2020-06 – 2022-05)

• Exploratory Analysis & Content Creation: Wrote complex SQL queries to extract data from Google's BigQuery database for exploratory analysis, and conducted extensive data analysis and external research to create custom content and marketing reports that enhanced product visibility
• Industry Performance Reporting: Produced monthly reports on telecom operator performance, providing clients with insights into market dynamics across specific regions
• Data Integrity & Quality Control: Remediated data quality issues by analyzing internal data to identify and rectify data inconsistencies before publishing for clients

Investigative Business Analyst at Bishops Services (Sterling Talent Solutions) (2016-05 – 2016-11)

• Corporate Due Diligence Reporting: Conducted comprehensive due diligence for global clients, focusing on regulatory risks, litigation, bankruptcy, credit history, and anti-money laundering checks
• Advanced Research Techniques: Utilized advanced research databases (Lexis Nexis, World-Check, PACER) to compile and deliver detailed due diligence reports

Research Analyst at Merit Software Services (previously Top Right Group) (2014-04 – 2016-05)

• Primary & Secondary Research: Executed research projects using qualitative methods, such as unstructured interviews and surveys, to provide timely and accurate updates on key projects in the Middle East and North Africa
• Industry Reporting: Prepared comprehensive industry research reports, delivering insights and recommendations for client's executive/senior-level leadership teams that facilitated planning and investment decisions
• Stakeholder Engagement: Liaised and developed strong working relationships with industry experts to compile information on the current industry trends and new projects under planning
• Data Quality Assurance: Maintained high data accuracy through diligent quality checks and proofreading, supporting the delivery of reliable and actionable research outputs
• Project Management: Managed project allocations and provided mentorship to team members, supporting the successful delivery of research initiatives
• Dashboard Management: Developed and managed Salesforce dashboards, maintaining organized and up-to-date project databases

Guest Services Officer at Grand Hyatt Mumbai (2010-12 – 2012-07)

• Customer Service Excellence: Delivered exceptional guest service, ensuring accurate information was delivered and guest requests were fulfilled efficiently
• Complaint Resolution & Communication: Managed customer complaints and incident reports, ensuring swift resolution and clear communication with relevant departments

Business/Data Analyst at Third Estate Analytics (2019-08 – 2020-05)

• Social Policy Analysis: Analyzed 10 years of data regarding neighborhood stability and social trends to support community planning initiatives
• Qualitative Research: Conducted unstructured interviews to gather requirements and analyze operational issues
• Data Visualization: Created visualizations in Tableau and Excel to summarize findings for stakeholder review

Salesforce Business Analyst/Administrator at BestSelf Behavioural (2020-01 – 2020-05)

• Designed a product roadmap to determine direction of the project and document high-level milestones
• Configured and modified Salesforce front end interface as per client requirements
• Transferred data from Excel spreadsheets to Salesforce using Data Import Wizard and Data Loader
• Conducted training session for the client on Salesforce basics

Master of Business Administration/Management Studies in Marketing – University of Mumbai

Master of Science in Management Information Systems – University at Buffalo, The State University of New York