Sofy Ayala

Proficient in MS Office Suite: Word, Excel, PowerPoint, Outlook, and SharePoint. Strong keyboarding speed at 50 WPM at 98% accuracy. Exceptional customer service skills. Highly organized and detail oriented. Excellent verbal and written communication skills, including telephone etiquette. Outstanding time management skills and adaptable to change. Positive attitude, strong work ethic, and team player. Able to work well under pressure.

Co-op Student - Sheridan College - Mississauga, Ontario

(2026-01 - 2026-04)

Provided administrative support within the Continuing and Professional Studies (CAPS) department, assisting both staff and students in a fast-paced academic environment

• Prepared accurate meeting minutes and supported internal communications for departmental meetings
• Maintained and updated bi-weekly employee attendance records using Microsoft Excel, ensuring data accuracy and organization
• Organized and reviewed internal digital folders to improve document management and accessibility
• Collaborated with the Director and Administrative Assistant to support daily operations and special projects

Opportunity Agent - Sheridan College - Mississauga, Ontario

(2023-01 - 2024-02)

Provided course information to prospective students, corporate clients, and staff, for the Continuing and Professional Studies (CAPS) program

• Delivered excellent customer service and course guidance regarding the CAPS programs
• Performed a wide range of clerical duties including reception, appointment scheduling, email communication, and managing incoming and outgoing calls
• Trained 3 new hires

Senior Travel Counselor & Team Leader - American Express Global Business Travel

(2005-06 - 2023-01)

Responsible for making corporate travel arrangements for multi accounts in the Large and Middle markets across Canada and the US

• Achieved various sales incentives, including Pacesetter award in 2008 and 2009
• Responded to clients' questions, issues, and complaints in a timely manner and found appropriate solutions when needed
• Assisted with training and guidance to 20 team members
• Belonged to several committees within the company

Executive Diploma - Office Administration - Sheridan College (2025-01 - 2026-04)

Diploma - Travel and Tourism - International Institute of Travel and Tourism (1995-09 - 1996-06)

Bachelor of Arts - Theatre Arts - Laurentian University (1992-09 - 1995-04)