Soha Inam

Customer-focused professional with 15+ years of experience spanning retail operations, customer service, administration, accounts payable, payroll, and technical support. Proven ability to build strong customer relationships, resolve complex issues, process transactions accurately, and collaborate effectively across teams. Recognized for professionalism, adaptability, problem-solving abilities, and delivering exceptional service in fast-paced environments.

Front-End Cashier - RONA+ - Burlington, ON

(2026)

• Deliver exceptional customer service by assisting customers with purchases, returns, exchanges, and product inquiries.
• Accurately process customer transactions using POS systems while maintaining efficiency and attention to detail.
• Support multiple departments, including Lumber and Garden Centre operations.
• Resolve customer concerns professionally and contribute to a positive shopping experience.

Retail Associate - Winners (TJX Canada) - Saskatoon, SK

(2025 - 2026)

• Assisted customers with product inquiries, returns, and merchandise selection to enhance customer satisfaction.
• Processed transactions accurately and efficiently while maintaining excellent service standards.
• Supported fitting room operations, cashier functions, merchandise organization, and backroom activities.
• Maintained store cleanliness and merchandising standards in a fast-paced retail environment.

Customer Service Associate / Sales Associate - IKEA - Burlington, ON

(2013 - 2025)

• Delivered exceptional customer service by assisting customers with product selection, purchasing decisions, returns, and exchanges.
• Resolved customer concerns and escalations through effective problem-solving and communication.
• Supported Click & Collect operations, ensuring timely preparation and accurate fulfillment of customer orders.
• Assisted customers in identifying home furnishing solutions that met their needs and budget requirements.
• Collaborated with inventory and logistics teams to maintain product availability and accurate stock levels.
• Maintained showroom presentation standards to enhance the customer shopping experience.
• Contributed to a positive team environment while supporting departmental and store performance objectives.

IT Analyst, Global IT Operations - DGS Pvt. Ltd. - Lahore, Pakistan

(2012-06 - 2013-02)

• Provided Level 1-3 technical support for voice, data, telephony, and network infrastructure environments.
• Diagnosed and resolved VPN, network connectivity, virtual machine, server, and Avaya PBX issues.
• Supported GNOC operations and telephony services to maintain business continuity.
• Collaborated with infrastructure, server management, field support, and telecommunications teams to improve operational efficiency.
• Performed troubleshooting related to DNS, routing, bridging, VNC, and telecommunications systems.

Customer Service Executive - Jemma Communications - Toronto, ON

(2010-05 - 2011-10)

• Built strong client relationships by identifying customer needs and providing tailored service solutions.
• Successfully restored trust with previously dissatisfied clients, helping transform customer relationships into positive reference accounts.
• Collaborated with operations teams to identify service gaps and implement effective solutions.
• Managed inbound customer interactions and ensured prompt resolution of inquiries and concerns.
• Consistently maintained high standards of customer service and client satisfaction.

Customer Service Representative - DGS - Lahore, Pakistan

(2009-03 - 2010-02)

• Handled inbound and outbound customer calls and online support interactions.
• Assisted customers with account inquiries, billing questions, order processing, and service-related concerns.
• Utilized Charter ACPV and CSG billing systems to manage customer accounts accurately.
• Researched and resolved customer issues using available tools and resources.
• Consistently met quality, productivity, and customer service performance targets.

Freight Payable Clerk - Supply Chain Management (SCM) - Mississauga, ON

(2007-09 - 2009-01)

• Verified supplier invoices for accuracy and completeness while ensuring compliance with company procedures.
• Entered bills of lading into transportation payment systems and generated invoice reports.
• Processed accounts payable transactions using Oracle and maintained accurate financial records.
• Investigated invoice discrepancies and collaborated with suppliers to resolve issues.
• Responded to internal and external inquiries regarding invoice status, payments, and account reconciliation.
• Monitored carrier accounts to minimize overdue payments and maintain positive vendor relationships.

Payroll & Billing Clerk - Logistics Insight Corporation - Brampton, ON

(2007-02 - 2007-08)

• Administered weekly payroll processing while ensuring accuracy of attendance and overtime records.
• Maintained customer databases and employee information records.
• Generated customer invoices and receipts using Power Suite V2000.
• Performed accounts administration, document management, filing, and records maintenance.
• Scanned and archived financial documentation to support compliance and audit requirements.
• Ensured timely and accurate billing for major customer accounts.

Honours Business Administration Diploma - triOS College (2008-10 - 2008-10)