Somie Badall

Medical Office Assistant graduate with over 3 years of customer service and leadership experience in fast-paced environments. Trained using Accuro EMR and simulated clinic exercises. Recognized for professionalism, organization, and creating positive patient experiences.

Skilled in appointment scheduling, medical terminology, electronic records management, data entry, and maintaining confidentiality. Eager to contribute to a patient-centred healthcare team while continuing to grow within the medical field.

Shift Manager - Taco Bell

(2025-12)

• Coordinate daily operations in a high-volume environment while prioritizing efficiency and customer satisfaction.
• Train and mentor new employees on policies, procedures, and service standards.
• Handle confidential transactions and maintain accurate records and reports.
• Resolve customer concerns professionally and effectively.
• Manage competing priorities while maintaining attention to detail and accuracy.
• Demonstrate leadership and teamwork under pressure.

Cashier/Cook - Five Guys

(2022-09 - 2024-09)

• Delivered exceptional customer service in a fast-paced environment.
• Processed payments and maintained transaction accuracy.
• Communicated effectively with customers and team members.
• Maintained cleanliness and adhered to safety protocols.
• Managed multiple responsibilities while meeting quality standards.

Diploma - Medical Office Assistant - Bryan College

Certification - Standard First Aid & CPR (C) HCP

Certificate - AODA