Soni Singh

I am an enthusiastic individual who is keen to take on new challenges. To implement my knowledge and use my skills for the success of the organization joined. Willing to work as a key player in challenging and creative environment.

Multilingual, can communicate well in English, Punjabi and Hindi. Excellent interpersonal and communication skills. Client service oriented, driven to help clients meet needs and to resolve problems. Pragmatic approach in resolving issue.

Complete knowledge of MS office, MS Excel. Selected to train and guide new employees during their training period. Motivational leader and organizational problem solver with advanced supervisory, team building and customer service skills.

Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee performances.

Branch Manager - cash4you

(2023-06)

• Maximizing branch revenues, sales, and customer service calls.
• Minimizing operating losses.
• Providing financial services to customers
• Providing personal loan, installment loan and payday loan.
• Prioritizing, managing and communicating promotional campaigns and products.

Wireless manager - Staples - Kitchener, ON

(2023-01 - 2023-06)

• Prepare and review operational reports and schedules to ensure accuracy and efficiency.
• Monitor customer preferences to determine focus of sales efforts.
• Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs for growth of the company.
• Resolve customer complaints regarding sales and service.
• Greet customers and ascertain what each customer wants or needs.
• Contact new and existing customers to discuss their needs, and to explain how these needs could be met by specific products and services.
• Answer customer's questions about products, prices, availability, or credit terms.
• Selling laptops, warranties and all staples products.

Store manager - OSL wireless (walmart)

(2016-10 - 2023-01)

• Prepare and review operational reports and schedules to ensure accuracy and efficiency.
• Monitor customer preferences to determine focus of sales efforts.
• Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs for growth of the company.
• Resolve customer complaints regarding sales and service.
• Greet customers and ascertain what each customer wants or needs.
• Contact new and existing customers to discuss their needs, and to explain how these needs could be met by specific products and services.
• Answer customer's questions about products, prices, availability, or credit terms.
• Select the correct products or assist customers in making products elections, based on customer's needs, product specifications, and applicable regulations
• Managed inventory tracking and physical inventory counts to minimize loss.
• Strengthened work flow productivity by hiring, managing and developing top talent.

Sales representative - The MOBILE SHOP - Brandon

(2013-04 - 2016-09)

• Selling, promoting and advertising the products.
• Customer relationship building.
• Create innovative idea to achieve goals.
• Resolves customer complaints by investigating problems; developing solution; preparing reports

Cashier - Shoppers Drug Mart - Brampton, Canada

(2012-02 - 2012-10)

• Involvement in daily routine closings activities such as cash reconciliations etc
• Working as a cashier and performing duties such as balancing cash at closing.
• Involvement in the store replenishment procedures
• Responding to telephone inquires related to customer issues
• Inventory counts and identification of expired and slow moving products

Customer service representative - Commonwealth Bank - Sydney, Australia

(2008-08 - 2010-10)

• Cashed customer checks, verified identifications and checked account balance in accordance with bank policy.
• Explained bank services, financial products and applicable fees to customers.
• Used a strong knowledge of banking products and services to educate customers about features, benefits and pricing
• Cross-sold bank products by answering inquiries, informing customers of new services and promotions.

Customer service representative - Contact Centers - Sydney, Australia

(2007-08 - 2008-07)

• Working at in inbound call centre as a customer service representative
• Resolving client issues at first point of contact, wherever possible.
• Responding to telephone inquires related to customer issues.
• Promote client products
• Offer value-added solutions

Bachelor of IT - Punjab University, India (2005)