Sonia Hassoumi

Customer service professional with over 8 years of experience in client relations, administrative support, file management, and personalized assistance. Recognized for excellent communication in French, active listening, and the ability to quickly understand client needs in order to propose tailored solutions. Accustomed to working in demanding environments where service quality, client satisfaction, and adherence to procedures are essential. Comfortable with computer tools and remote work.

Functional

English allowing me to understand work-related information and interact in a professional context when needed. Motivated, autonomous, and ready to quickly learn new systems, products, and procedures.

Consultant – Business Production Manager - Amaris Consulting - Tunisie

(2023-01 - 2025-01)

• Respond to client requests.
• Ensure file follow-up.
• Coordinate interventions with multiple teams.
• Analyze needs and propose tailored solutions.
• Conduct audits and ensure compliance with procedures.
• Effectively resolve issues.
• Maintain a high level of client satisfaction.

Customer Service Advisor / Technical Sales Representative - Advancia Téléservices - Tunisie

(2018-01 - 2023-01)

• Provide quality customer service.
• Answer calls and respond to client requests.
• Advise clients according to their needs.
• Handle complaints and resolve issues.
• Carry out file follow-up.
• Meet quality and satisfaction objectives.
• Collaborate with various teams.

Patient Support (Nutritionist) - Cliniques privées - Tunisie

(2014-01 - 2018-01)

• Ensure individualized follow-up and adapted communication.
• Active listening and personalized support.
• Collaboration with multidisciplinary teams.

Applied Bachelor's Degree - Human Nutrition - École Supérieures des Sciences et Techniques de la santé de Tunis (2010-01 - 2013-01)