Sophie Byers

UX/UI

Talent

Toronto, OntarioMember since November 16, 2022

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About

I am extremely passionate about human centered design and I am invested in making design an accessible place for everyone. My background in English allows me to effortlessly communicate users needs and wants along with UX Writing. This gives me a heightened ability to truly empathize with the users which helps execute great design

Experienced Customer Service Specialist with a demonstrated history of working in multiple industries. Skilled in Communication, Organization Skills, Time Management, and Customer Experience.

Experience

WORK EXPERIENCE

CUSTOMER CARE SPECIALIST - STICKERYOU

June 2020 - present

Working directly with clients and reporting back to upper management with concise reporting

Presenting information to my management in an interactive and accessible way for everyone

Managing my own clients along with multiple inboxes and incoming phone calls

CUSTOMER CARE - foodora

April 2019 - May 2020

Delegating tasks to my teammates to ensure we met our KPI’s and daily goals

Created reports on issues we are experiencing, patterns, etc. to deliver back to management and present this in a enjoyable manner

Experience with Microsoft excel, Salesforce, Helpscout, etc.

GRAPHIC DESIGN ASSISTANT - motive media

May 2016 - September 2016 (summer opportunity)

Further developed my content writing and editing

Curated concise design plans and carried them out in a cohesive creative style

Presented multiple design plans to management for their clients and delivered this in a understandable/accessible format

Gained the ability to communicate with clients to truly understand what they are wanting and bringing their design dreams to life

PAYROLL CLERK/CUSTOMER SERVICE - APPS Transport

2014 - 2018 (summer job that turned into full time)

Developed and maintained relationships with clients - found resolutions for any issues brought up and communicate their options effectively with them

Created reports for management and presented this information verbally with visual components In charge of payroll - having a keen eye for details and communicating with colleagues if there were any issues