Soraya Dahmane

Credit card Advisor

Talent

Montreal (administrative region), QC, CanadaMember since July 9, 2026

Identifying customer concerns and providing solutions in a timely mannerManaging multiple customer interactions simultaneously without compromising qualWorking within a team to achieve customer satisfaction goalsStaying updated on product changes and new offerings to better serve customers

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About

As a Professional with extensive experience in customer relations, I aim to leverage my team management and problem-solving skills to provide an optimal customer experience in a dynamic and multilingual environment. With my ability to communicate effectively in multiple languages, I am able to meet the diverse needs of an international clientele and ensure maximum satisfaction. My goal is to contribute to the continuous improvement of services, ensure smooth management of customer interactions, and help maintain high-quality standards while fostering customer loyalty

Experience

Credit card Advisor - RBC Royal Bank

(2025-11 - 2026-02)

Advised clients on credit products, including credit cards, personal loans, and lines of credit.
Assessed clients' financial needs and recommended appropriate banking solutions.
Evaluated credit applications in accordance with RBC policies and procedures.
Maintained accurate client records while ensuring compliance with banking regulations.
Delivered outstanding customer service and built long-term client relationships.
Achieved sales and customer satisfaction objectives.

Sales associate - customer service - Paradies Lagardère – LS Travel Retail North America Inc. - Canada

(2023-10 - 2025-10)

Promoting products, meeting sales targets, and processing transactions.
Building and maintaining long-term relationships with customers.
Providing exceptional customer service in a fast-paced retail environment.
Collaborating with the marketing team to support promotional initiatives.

Customer service representative - School of Languages Kenza polyglotte - Algeria

(2021-01 - 2023-12)

Regularly gather and analyze feedback of customers
Insuring employees and customers satisfactions.
managing departments of Customer Service

Customer service representative - LYD MODE

(2019-01 - 2020-12)

Assisted customers by phone, email, and in person, providing accurate information and resolving inquiries.
Responded promptly to customer questions and complaints with professionalism and empathy.
Processed orders, payments, returns, and refunds accurately.
Maintained customer records and updated information in the company database.
Resolved customer issues efficiently while Ensuring high customer satisfaction.
Handled multiple customer requests in a fast-paced environment.
Collaborated with different departments to resolve complex customer concerns.
Followed up with customers to ensure issues were fully resolved.

Public speaking trainer - Autonomous

(2018-01 - 2023-12)

Designed and delivered public speaking and communication training sessions for individuals and groups
Coached clients to improve presentation, speech delivery, confidence, and body language.
Developed customized training materials and lesson plans based on participants' needs
Evaluated participants' progress and providea constructive feedback to enhance performance.
Organized workshops, seminars, and interactive speaking exercises
Taught effective verbal and non-verbal communication techniques
Helped clients prepare for interviews, presentations, conferences, and public events.