Credit card Advisor - RBC Royal Bank
(2025-11 - 2026-02)
- Advised clients on credit products, including credit cards, personal loans, and lines of credit.
- Assessed clients' financial needs and recommended appropriate banking solutions.
- Evaluated credit applications in accordance with RBC policies and procedures.
- Maintained accurate client records while ensuring compliance with banking regulations.
- Delivered outstanding customer service and built long-term client relationships.
- Achieved sales and customer satisfaction objectives.
Sales associate - customer service - Paradies Lagardère – LS Travel Retail North America Inc. - Canada
(2023-10 - 2025-10)
- Promoting products, meeting sales targets, and processing transactions.
- Building and maintaining long-term relationships with customers.
- Providing exceptional customer service in a fast-paced retail environment.
- Collaborating with the marketing team to support promotional initiatives.
Customer service representative - School of Languages Kenza polyglotte - Algeria
(2021-01 - 2023-12)
- Regularly gather and analyze feedback of customers
- Insuring employees and customers satisfactions.
- managing departments of Customer Service
Customer service representative - LYD MODE
(2019-01 - 2020-12)
- Assisted customers by phone, email, and in person, providing accurate information and resolving inquiries.
- Responded promptly to customer questions and complaints with professionalism and empathy.
- Processed orders, payments, returns, and refunds accurately.
- Maintained customer records and updated information in the company database.
- Resolved customer issues efficiently while Ensuring high customer satisfaction.
- Handled multiple customer requests in a fast-paced environment.
- Collaborated with different departments to resolve complex customer concerns.
- Followed up with customers to ensure issues were fully resolved.
Public speaking trainer - Autonomous
(2018-01 - 2023-12)
- Designed and delivered public speaking and communication training sessions for individuals and groups
- Coached clients to improve presentation, speech delivery, confidence, and body language.
- Developed customized training materials and lesson plans based on participants' needs
- Evaluated participants' progress and providea constructive feedback to enhance performance.
- Organized workshops, seminars, and interactive speaking exercises
- Taught effective verbal and non-verbal communication techniques
- Helped clients prepare for interviews, presentations, conferences, and public events.
