Sorayda Dela Cerna

Ensured that the restaurant was set up for success by confirming that all opening duties were completed in accordance with company standards. Assigned team members to their stations for the day to ensure smooth and efficient operations. Prepared the team based on business volume by checking the forecast for the day and sharing key information with the team (e.g., VIPs, groups in house, events in town).

F&B Outlet Captain - Fairmont Chateau Whistler - Whistler, BC

(2014-02 - 2026-08)

• Ensured that the restaurant was set up for success by confirming that all opening duties were completed in accordance with company standards.
• Assigned team members to their stations for the day to ensure smooth and efficient operations.
• Prepared the team based on business volume by checking the forecast for the day and sharing key information with the team (e.g., VIPs, groups in house, events in town).
• Provided the 3-day forecast to support planning for both front and back of the house, and made necessary schedule and adjustment updates based on the forecast.
• Attended guest complaints and worked with team members to find solutions and turn situations around.
• Reviewed and updated hourly payrolls, ensuring hours were entered correctly for each employee on a day-to-day basis.
• Verified that a proper order for items needed for operation was in place, with the order submitted through Stores Department.
• Checked that the team had the proper tools and was involved in proper training of new colleagues to deliver service in line with hotel standards.
• Attended other guests' needs, inquiries, and provided necessary assistance.
• Covered positions, stations or areas as needed (e.g., cashiering, bussing, coffee making).

Deli Attendant - Fairmont Chateau Whistler - Whistler, BC

(2010-07 - 2014-01)

Junior Server - Fairmont Chateau Whistler - Whistler, BC

(2007-11 - 2010-07)

Executive Lounge Butler - Sofitel Philippine Plaza - Pasay City, Philippines

(2006-04 - 2007-11)

Executive Floor Butler - Vivere Suites - Muntinlupa City, Philippines

(2005-12 - 2006-04)

Customer Service Representative - GeoLogistics Dist., Inc. - Parañaque City, Philippines

(2000-04 - 2005-04)

Receptionist - GeoLogistics Dist., Inc. - Parañaque City, Philippines

(1999-09 - 2000-04)

Bachelor of Science - Business Administration - De La Salle University - Dasmariñas (1999-03)