Soshane Kevin Silva

With 9+ years of experience in the corporate sector, I specialize in direct customer service as an Immigration Consultant and Outbound Destination Specialist. I excel in team management, business forecasting, building inspections, vendor relations, tenant services and implementing strategies to achieve company goals. Known for enhancing team efficiency and maintaining high standards of customer satisfaction, I am hardworking, quick to learn, and committed to both individual and organizational growth.

ASSISTANT SUPERINTENDENT - MORGUARD CANADA GP - Scarborough

(2026-07)

• Assisted in the performance of financial control activities, including the development of annual operating budget.
• Conducted weekly inspection of boiler/chiller, wet/dry sprinkle system and booster pump, compactor system.
• Conducted monthly and annual building inspection activities and roofing inspection.
• Developed and maintained strong relationships with vendors, contractors, and tenants.
• Ensured compliance with all legislation, as per the residential tenancies act, fire code and occupational health and safety act.
• Supported new and existing tenants for all aspects of move-ins / move-outs according to lease obligations.
• Demonstrated experience with YARDI.
• Assisted in resolving emergency situations with minimal impact and distribution to tenants by being available during non-working hours.
• Conducted quarterly HVAC maintenance of 395 units in the property.
• Expertise in ensuring life safety systems is according to provincial guidelines in all given circumstances.

MATERIAL HANDLER - VALUE VILLAGE - New Market, Canada

(2024-09 - 2026-07)

• Unloaded trucks and donation drop-offs, inspected incoming items for quality, and labeled or tagged merchandise for processing.
• Categorized donations (clothing, furniture, books, housewares, etc.) based on condition to determine resale, recycling, repair, or disposal.
• Operated forklifts and pallet jacks to transport and organize pallets of goods between docks, processing areas, and storage zones safely.
• Prepared merchandise for the sales floor by cleaning, repairing, folding/hanging items, and maintaining organized, visually appealing displays.
• Performed inventory tracking, conducted equipment safety checks, maintained cleanliness of work areas, and followed all warehouse safety protocols.

ASSISTANT MANAGER - VOYZANT PVT LTD - Colombo, Sri Lanka

(2023-12 - 2024-04)

Subsidiary of Voyzant Inc Canada

• Supervised day-to-day visa operations to meet sales, performance, quality and service expectations.
• Redesigned visa requirements streamlining documents to be presented, resulting in less errors on applications submitted and reducing evaluating time and incrementing visa division efficiency.
• Collaborated with the management team to develop strategic plans for business growth and improvement.
• Built and maintained strong relationships with clients and stakeholders, addressing inquiries, providing updates on visa processes, and ensuring customer satisfaction throughout the application journey contributing to high conversion rates.
• Conducted training sessions for staff of the visa team on visa policies, procedures, and customer service best practices, ensuring team members were well-equipped to handle complex applications

MANAGING PARTNER - DIVINE HOMES INTERIOR SOLUTIONS PVT LTD - Colombo, Sri Lanka

(2023-01 - 2024-04)

Currently involved in strategic decisions remotely instead of daily operations.

• Experience in curating outstanding residential and commercial projects from conceptualization to final delivery.
• Consult clients to clarify goals and stylistic preferences, provide frequent updates, and supervise changes according to feedback.
• Prepare quotes, estimates, project proposals for clients.
• Exceptional presentation skills guaranteeing approval by clients.
• Cut down budget costs by negotiating prices with contractors and suppliers.

MANAGER – CONSULAR SERVICES - PRIME LANKA HOLDINGS - Colombo, Sri Lanka

(2022-03 - 2023-11)

• Processed visa applications for all the countries, conducting background checks on applications, documents provided for fraud prevention and evaluating applicants.
• Ensured accuracy in documentation and compliance with immigration laws.
• Collaborated with travel consultants to provide end-to-end services, including itinerary planning, ticketing, and travel insurance recommendations.
• Supervised day-to-day visa operations to meet sales, performance, quality and service expectations.
• Prepare quotations for procurements of corporate clients.
• Monitoring expenses, revenue and profits of the department to help the management with investment decisions.

HEAD OF VISA SECTION - FLYINSTYLE PVT LTD (UNIGLOBE) - Colombo, Sri Lanka

(2016-01 - 2022-02)

• Processed visa applications for all the countries, conducting background checks on applications, documents provided for fraud prevention and evaluating applicants.
• Worked closely with travel consultants to deliver comprehensive services, including travel itinerary coordination, flight ticket arrangements, and travel insurance guidance.
• Addressed applicant inquiries via phone, email, and in-person with professionalism. Coordinated and scheduled applicant appointments effectively.
• Ensuring the goals set for the department are achieved.
• Built and maintained strong relationships with clients and stakeholders, addressing inquiries, providing updates on visa processes, and ensuring customer satisfaction throughout the application journey contributing to high conversion rates.
• Conducted training sessions for staff of the visa team on visa policies, procedures, and customer service best practices, ensuring team members were well-equipped to handle complex applications

MASTER OF BUSINESS ADMINISTRATION - Business Administration - ASIA E UNIVERSITY CAMBRIDGE COLLEGE (2025-06)

TRAVEL COUNCILLOR EXAM - Travel Counselling - TRAVEL INDUSTRY COUNCIL OF ONTARIO (2024-04 - 2024-04)

DIPLOMA IN INTERNATIONAL AIRLINE TICKETING - International Airline Ticketing - Colombo, Sri Lanka (2018-09 - 2018-12)