Sr Rai

Guest-focused hospitality professional with 10+ years at the front desk and in guest relations, including 6+ years as Front Desk Supervisor at a full-service Edmonton hotel and 3+ years leading guest relations at a luxury resort. Skilled in smooth check-ins and check-outs, turning complaints into loyal guests, and handling VIP requests with care. Fluent in English, Hindi and Nepali, with basic French.

Comfortable learning new systems quickly (Opera, Fidelio) and backed by recent diploma training in digital technology. Seeking a weekend Guest Experience Expert role to bring warm, personalized service to every Marriott guest.

Availability: Saturdays and Sundays, (evening, overnight) and statutory holidays

Front Desk Supervisor - Coast Edmonton Plaza Hotel - Edmonton, AB

(2015-11 - 2022-03)

• Led daily front desk operations, delivering fast, friendly check-ins and check-outs for business and leisure guests.
• Trained, scheduled and coached a team of front desk agents to consistent service standards.
• Resolved guest concerns on the spot, turning complaints into positive stays and repeat visits.
• Worked with housekeeping, maintenance and food and beverage teams so guest requests were handled quickly.
• Upsold room upgrades and hotel services while keeping the guest's needs first.

Guest Relations Supervisor - Constance Ephelia Resort - Seychelles

(2012-01 - 2015-06)

• Created personalized experiences for international guests at a luxury five-star resort.
• Managed VIP arrivals and special requests, from celebrations to custom arrangements.
• Supervised a guest relations team focused on anticipating needs before guests asked.
• Helped build guest feedback tools that pinpointed service gaps and improved satisfaction.

Career Development - Northern Alberta Institute of Technology (NAIT)

(2022-09 - 2025-04)

• Completed full-time studies in Digital Media and IT (Web Design and Development).

Diploma studies - Digital Media and IT (Web Design and Development) - Northern Alberta Institute of Technology (NAIT) (2025)

Bachelor of Arts - Indira Gandhi National Open University (2009)

Diploma - Aviation, Hospitality, Travel & Tourism - Frankfinn Institute (2005)