Sravya Ramisetty

Salesforce Developer and Administrator with 8+ years of hands-on experience across Sales Cloud, Service Cloud, Financial Services Cloud, and Community Cloud in enterprise environments. Skilled in both declarative and programmatic Salesforce development including Apex triggers and classes, Lightning Web Components (LWC), Aura Components, SOQL/SOSL, and REST/SOAP API integrations. Proven ability to translate complex business requirements into scalable Salesforce solutions using Flow Builder, Lightning App Builder, custom objects, and validation rules.

Experienced in DevOps practices using Git, Jenkins, VS Code with SFDx, and Azure DevOps for source-driven deployments. Adept at collaborating with external SIs, business stakeholders, and cross-functional teams to deliver sound, expandable, and supportable Salesforce solutions aligned to internal development standards and best practices.

Holds Salesforce

Administrator, Platform App Builder, and Experience Cloud Consultant certifications.

Salesforce Administrator/Developer - BMO - Toronto

(2024-06)

Collaborated with business stakeholders and the Business Transformation leader to capture requirements and convert them into scalable Salesforce solutions across Personal and Commercial Banking initiatives, enhancing High-Availability and Multi-Stream customer and advisor functionalities.

• Performed hands-on Salesforce configuration including custom objects, fields, page layouts, record types, validation rules, workflows, Flows, permission sets, and sharing settings to support FSC business processes.
• Developed and maintained Apex triggers, classes, and schedulable batch jobs to automate complex FSC business logic including KYC workflows, default IA team assignments, and mass mail/merge processes, applying governor limit best practices throughout.
• Built Lightning Web Components (LWC) and Aura Components to enhance advisor-facing pages, improving usability of book-of-business views, client activity tracking, and onboarding workflows within Financial Services Cloud.
• Created declarative Flows (record-triggered, screen, and scheduled) to automate end-to-end advisor and servicing processes, reducing manual effort and improving compliance adherence.
• Designed and implemented custom report types and maintained operational dashboards (KYC, Compliance, Adoption, Leadership) tailored for bankers, wealth planners, and head office users with role-based access and scheduled subscriptions.
• Maintained system security including sharing rules, role hierarchies, and field-level security; mapped legacy access models from Salesforce Classic to FSC with public groups supporting book-of-business access.
• Monitored system performance using Salesforce Event Monitoring and debug logs to ensure platform reliability and security compliance; resolved system-related issues raised by internal and external users with root cause analysis and configuration fixes.
• Collaborated with external SI partners to review solution designs, ensuring implementations were sound, expandable, and supportable; enforced Salesforce development standards and best practices across the team.
• Managed deployments using VS Code with SFDx and Azure DevOps, following Celestica-style internal change management processes for Salesforce releases, upgrades, and patches.
• Ensured data accuracy and performed regular data cleanup by owning monthly data load activities from upstream systems (RIS, Global Plus, Bloomberg) using Data Loader, Excel, and structured reconciliation mappings.
• Leveraged Power BI and Excel on top of Salesforce data for data validation, KPI reporting, and reconciliation with downstream systems (IDP).
• Supported and enhanced Service Cloud by configuring case processes, queues, assignment rules, and email templates to streamline frontline servicing and improve SLA response times.
• Created and maintained standard operating procedures (SOPs) and a knowledge base for recurring issues; conducted business demos, roadshows, and training sessions for advisors and support users.
• Coordinated UAT cycles with business stakeholders, handled escalations, tracked defects in JIRA, and ensured timely resolution prior to go-live using ServiceNow and SharePoint for documentation.

Salesforce Administrator/Developer - Servus Canada - Edmonton

(2023-11 - 2024-06)

Led discovery workshops to capture requirements and convert them into Salesforce FSC solutions for loan origination, adjudication, advisor/broker profiles, territory management, and funds/assets/redemptions management.

• Designed and developed Apex classes and triggers to support credit memo generation, fulfillment workflows, and custom business logic in FSC, ensuring adherence to governor limits and coding best practices.
• Built Lightning Web Components (LWC) for custom advisor and client-facing pages, enabling role-specific experiences including 360° client views and asset/redemption tracking dashboards.
• Created declarative automations using Lightning Flow Builder (screen flows, record-triggered flows) and Process Builder, replacing legacy workflow rules and improving maintainability.
• Configured and maintained custom objects, fields, validation rules, approval processes, and page layouts to support complex banking and wealth management scenarios.
• Maintained system security including sharing rules, role hierarchies, field-level security, permission sets, and Lightning pages aligned with compliance and business requirements.
• Managed Salesforce deployments using VS Code with SFDx and Git, coordinating releases with Azure DevOps and following DevOps best practices for source-driven development and version control.
• Implemented and supported CRM Analytics (Einstein Analytics) created datasets, custom report types, reports, dashboards, and analytic apps for Opportunities, Accounts, and Cases.
• Collaborated with the external SI to validate solution architecture, ensuring implementations were expandable and supportable post go-live; established and documented Salesforce development standards and SOPs.
• Performed detailed data mapping, profiling, and regular data cleanup across source systems (OOD, CDW, IFAST) to support migration and a unified client view in Salesforce.
• Used Data Loader and SOQL/SOSL for bulk data operations and troubleshooting; leveraged Excel for data validation and reconciliation.
• Monitored system performance and resolved system-related issues; coordinated UAT, prepared test scenarios, and provided end-user training and documentation.
• Collaborated with nCino, Seismic, and MicroStrategy BI to ensure seamless data exchange between Salesforce and upstream/downstream systems via REST/SOAP APIs.
• Enabled Einstein Activity Capture and Outlook integration to sync emails and meetings, improving advisor-client interaction visibility.

Salesforce Administrator/Developer - Tech Mahindra

(2017-08 - 2023-11)

• Designed and developed Apex triggers, classes, and batch jobs to automate complex order management, case routing, and pricing logic within a customized Salesforce Order Management application integrated with SAP.
• Built and maintained Lightning Web Components (LWC) and Aura Components for custom UI enhancements on case management and order tracking pages, improving agent productivity and UX.
• Developed REST/SOAP API integrations between Salesforce and SAP for real-time pricing, inventory, and order status synchronization, ensuring end-to-end visibility for case management and customer service.
• Created declarative automations using Flow Builder, Process Builder, workflow rules, approval processes, validation rules, and auto-response rules to streamline order, case, and approval workflows.