Sri Kalyani

Experienced Salesforce administrator who can support end to end operations of an organization. Has ability to work with business users as well as developer. A go to person for all the business needs.

• A certified and resourceful Salesforce Consultant with over 7 + years of experience in Salesforce Administration , Configuration and Implementation.
• Worked as Team Lead for production support around 4 years.
• Experienced in analyzing business requirements and implementing specifications to Salesforce.
•  Working experience on Sales cloud, Service cloud, Partner portal/ communities.
• Worked on CRM Analytics a salesforce product and maintained as needed.
•  Worked with Jitterbit and Data loaders tools to feed data into Analytics and Salesforce Core.
•  Knowledge on with Agile and Waterfall methodologies.
•  Good knowledge in all phases of SDLC including requirements gathering and analysis through configuration &

  customization.

•  Experienced working with ServiceNow and Jira ticketing tools.

Bachelor of Science: Computer Science (04/2012)