Sruthi Nanduru
Permanent Resident (Canada)
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About
Customer-focused coordination professional experienced in high-volume daily communication, scheduling, and follow-up across large service and vendor networks. Skilled at coordinating 200+ daily transactions and 80+ external partners/carriers, translating into strong appointment-setting, lead follow-up, and customer-retention. Comfortable on CRM-style tracking tools, with a consistent record of meeting production goals and service-level targets.
Lean Six Sigma Green
Belt certified.
Experience
Coordinator at PepsiCo (2024-11 – 2026-07)
- Acted as primary point of contact for 84+ external service providers, managing high-volume daily phone and system communication to confirm status, coordinate scheduling, and resolve issues across 200+ daily routes.
- Followed up daily with carriers and internal stakeholders to confirm status, resolve discrepancies, and ensure on-time completion, improving real-time delivery visibility across a network handling 8,000+ shipments/month.
- Logged and tracked all communications, confirmations, and service outcomes in Blue Yonder TMS (GTMS) and Route Net, maintaining accurate, up-to-date records in a CRM-style tracking environment.
- Prepared and distributed 25+ recurring reports on service performance and fleet utilization to 10+ senior stakeholders, enabling fast, data-driven decision-making.
Analyst – Sourcing & Client Coordination at Outline Systems India Pvt. Ltd. (2022-03 – 2024-10)
- Served as the key point of contact for 15+ internal and external stakeholders, coordinating communication and follow-ups to meet 100% of submission deadlines across 25+ concurrent opportunities.
- Maintained a live pipeline tracker, monitoring deadlines, status updates, and functioning as an appointment/lead-tracking system for the sourcing pipeline. Applied structured process-improvement methods to reduce response turnaround time by 15%.
- Reviewed and assessed 25+ incoming opportunities monthly, identifying client needs and fit, and prioritizing follow-up on the highest-value engagements.
Education
Bachelor of Technology (B.Tech) in Mechanical Engineering – JNTUK (PVPSIT) (2014 – 2018)
