Steffi Nicole

Multidisciplinary professional with experience spanning administration, customer service, Indigenous community services, peer support, early childhood education, crisis response, outreach, elder support, and digital/AI-related work. Highly adaptable and technologically proficient, with a strong ability to learn new systems, manage competing priorities, communicate effectively, and work independently or collaboratively in fast-paced environments. Brings a trauma-informed, culturally aware, human-centered approach to client and community support, with experience working with children, youth, adults, Elders, families, and diverse community members.

Strong understanding of meeting individuals where they are, recognizing different life experiences and stages, and adapting communication and support to individual needs. Combines strong organizational, creative, analytical, interpersonal, and problem-solving abilities with a genuine commitment to respectful service, community connection, dignity, inclusion, and continuous learning.

Peer Support / Outreach Worker at Brantford Regional Indigenous Support Centre (2025-01 – Present)

• Provided trauma-informed emotional support, peer support, harm-reduction guidance, crisis grounding, and behavioral support to community members.
• Built trusting relationships through active listening, empathy, respectful communication, and individualized support.
• Supported outreach, community programming, workflow coordination, special assignments, and day-to-day operations.
• Entered and organized information in spreadsheets and databases and reviewed records to respond accurately to requests.
• Coordinated communications, meetings, appointments, supplies, onboarding, and office activities while meeting deadlines.

Administrative / Receptionist at Brantford Regional Indigenous Support Centre (2023-01 – 2024-12)

• Served as a welcoming first point of contact for community members, visitors, staff, and program participants.
• Managed incoming calls, emails, messages, correspondence, deliveries, warm/cold transfers, appointments, and meetings.
• Prepared meeting minutes, labels, flyers, communications, and program materials using Microsoft Office and creative software.
• Maintained organized records and databases while protecting confidential information.
• Supported women's self-preservation programming, community events, inventory, office organization, and interdepartmental communication.

Administrative / Customer Service Representative at Teleperformance Canada (2023-01 – 2023-12)

• Managed high-volume phone, chat, and email interactions while maintaining professional and empathetic communication.
• Supported intake, scheduling, documentation, customer inquiries, and administrative processes.
• Maintained accurate documentation and professional working relationships in a fast-paced environment.

Early Childhood Education Support / Preschool Teacher at Creative Minds Children's Centre (2021-01 – 2022-12)

• Supported children ages 18 months to 5 years in structured, play-based, and developmentally appropriate learning environments.
• Planned creative activities supporting language, cognitive, social-emotional, and fine-motor development.
• Provided individualized support for children with diverse developmental and behavioral needs.
• Used positive-discipline and emotional regulation strategies to support children experiencing challenging behaviors.
• Maintained accurate attendance, observation, developmental, and administrative records.
• Communicated with parents regarding children's progress, needs, and classroom experiences.
• Collaborated with educators to develop lesson plans and individualized learning strategies.
• Created inclusive learning experiences using storytelling, role-play, music, art, and hands-on activities.
• Successfully participated in a Monarch butterfly education and fostering project.

Community Services Internship at B.R.I.S.C. Friendship Centre (2024-01 – 2024-12)

Community services internship supporting reception, elder programming, community events, outreach, and youth court support.

Community Volunteer at B.R.I.S.C. Friendship Centre (2023-01 – 2023-12)

Assisted with community engagement, event preparation, and float assembly.

Recreation and Resident Support at Trillium Ridge Retirement Home (2011-01 – 2012-12)

Supported recreation programs, resident care, feeding assistance, and special events; completed feeding certification.

Diploma in Addictions Worker – triOS College (2023-01 – 2024-01)

Diploma in Early Childhood Education – Stratford Career Institute (2018-01 – 2018-07)

Grade 12 Diploma (2011-01 – 2011-12)