Reservation Agent at Camis Inc-Ontario (2024-02 – Present)
- Assisted customers with making reservation.
- Taking calls for Ontario Parks, Parks Canada, Novia Scotia, British Columbia. And many more clients around Canada.
- Helped customers with processing refunds.
- Assisted customers who haven't received a refund due to issues with their card.
- Assisted customers with all Parks Policy when it came to refunds, or policy's within the campground or through the call center.
- Assisted customers that were not happy with the service they were given.
- Assisted customers with yellow phone calls.
- Assisted customer who qualify for the senior rate or disability rate for a campground.
- Made campground reservations, seasonal reservations, cabin reservation.
Customer Service Health Diabetes Agent at Concentrix-Canada (2023-02 – 2023-05)
- Provided technical assistance and product support within an inbound call center environment.
- Assisted Diabetes Insulin Pump and Continuous Glucose Monitoring System users by troubleshooting equipment and accessory issues and documenting customer records within customized programs with troubleshooting steps/results. Provided replacement products both in and out of warranty in a professional and expedient manner.
- Assisted customers with their Freestyle Libre products.
- Assisted customers with their sensor error issues.
- Assisted customers with sensors falling off.
- Displays excellent customer service skills and extensive technical program knowledge.
- Delivered required education on updated policy and procedure changes.
- Managed workflow to exceed quality service goals.
- Maintained up-to-date knowledge of product and service changes.
Realtor Customer Service Agent at Sitel Group (2022-02 – 2022-08)
- Showing properties to potential buyers and renters.
- Manage large amounts of incoming phone calls
- Provide accurate, valid and complete information by using the right methods/tools
- Follow communication procedures, guidelines and policies
- Keep records of customer interactions, process customer accounts and file documents
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Make sure that the customer meet the requirement's to speak to a realtor agent or a lender.
- Insured the customer before speaking to a agent it is better off to be prequalified first.
- Insured the customer had good credit before speaking to lender.
- helped the customer getting help with there credit score to be check from a credit analyst
- Made sure to follow the script.
- Proven customer support experience or experience as a Client Service Representative
- Excellent communication and presentation skills
- Maintain strong company product and service knowledge to better assist customers with concerns, questions and general education.
Call Centre Representative Sales & Resolution at Teleperformance Canada (2021-02 – 2021-09)
- Assisted customers daily, answering customers questions, and providing information on procedures or policies.
- Resolve customer complaints regarding sales and service
- 100+ customers per day, providing successful solutions in a polite manner using active listening Assist to ensure customer retention.
- Maintain strong company product and service knowledge to better assist customers with concerns, questions and general education.
- Answer calls by utilizing the company's call management system and other software
Tim Hortons Team Member at Tim Hortons (2019-07 – 2021-09)
- Assisted customers daily, greeting them, answering customers questions, and providing information on procedures or policies.
- Resolve customer complaints regarding sales and service.
- Receive payment by cash, check, credit cards, vouchers, or automatic debits.
- Issue receipts, refunds, credits, or change due to customers.
- Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
- Stock shelves
- Training new co-workers
Dishwasher at NeXT (2019-05 – 2019-06)
- Ensured that all dishes and workplace remained clean.
- Attended to tasks provided by the chefs.
- Placed clean silverware and dishes into there respectful places.
- Organized silverware and dishes during special events.
Customer Clerk at Cher Jean Marc Bakery (2017-09 – 2018-06)
- Ensured that the workspace was clean throughout the whole work day.
- Placed goods within servable trays, shelves, and bakers rack.
- Served customers at the cash register.
- Cleaned baking trays, racks and shelves.
Customer Clerk at Jillie Bean Italian Ice Cream (2017-05 – 2017-08)
- Provided excellent customer service by being attentive to their needs.
- Kept the work space environment clean and tidy.
- Served customers at the cash register during store peak hours.
