Stephane Ouellet

To acquire a full-time job to both, improve my skills and abilities.

Reservation Agent at Camis Inc-Ontario (2024-02 – Present)

• Assisted customers with making reservation.
• Taking calls for Ontario Parks, Parks Canada, Novia Scotia, British Columbia. And many more clients around Canada.
• Helped customers with processing refunds.
• Assisted customers who haven't received a refund due to issues with their card.
• Assisted customers with all Parks Policy when it came to refunds, or policy's within the campground or through the call center.
• Assisted customers that were not happy with the service they were given.
• Assisted customers with yellow phone calls.
• Assisted customer who qualify for the senior rate or disability rate for a campground.
• Made campground reservations, seasonal reservations, cabin reservation.

Customer Service Health Diabetes Agent at Concentrix-Canada (2023-02 – 2023-05)

• Provided technical assistance and product support within an inbound call center environment.
• Assisted Diabetes Insulin Pump and Continuous Glucose Monitoring System users by troubleshooting equipment and accessory issues and documenting customer records within customized programs with troubleshooting steps/results. Provided replacement products both in and out of warranty in a professional and expedient manner.
• Assisted customers with their Freestyle Libre products.
• Assisted customers with their sensor error issues.
• Assisted customers with sensors falling off.
• Displays excellent customer service skills and extensive technical program knowledge.
• Delivered required education on updated policy and procedure changes.
• Managed workflow to exceed quality service goals.
• Maintained up-to-date knowledge of product and service changes.

Realtor Customer Service Agent at Sitel Group (2022-02 – 2022-08)

• Showing properties to potential buyers and renters.
• Manage large amounts of incoming phone calls
• Provide accurate, valid and complete information by using the right methods/tools
• Follow communication procedures, guidelines and policies
• Keep records of customer interactions, process customer accounts and file documents
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Make sure that the customer meet the requirement's to speak to a realtor agent or a lender.
• Insured the customer before speaking to a agent it is better off to be prequalified first.
• Insured the customer had good credit before speaking to lender.
• helped the customer getting help with there credit score to be check from a credit analyst
• Made sure to follow the script.
• Proven customer support experience or experience as a Client Service Representative
• Excellent communication and presentation skills
• Maintain strong company product and service knowledge to better assist customers with concerns, questions and general education.

Call Centre Representative Sales & Resolution at Teleperformance Canada (2021-02 – 2021-09)

• Assisted customers daily, answering customers questions, and providing information on procedures or policies.
• Resolve customer complaints regarding sales and service
• 100+ customers per day, providing successful solutions in a polite manner using active listening Assist to ensure customer retention.
• Maintain strong company product and service knowledge to better assist customers with concerns, questions and general education.
• Answer calls by utilizing the company's call management system and other software

Tim Hortons Team Member at Tim Hortons (2019-07 – 2021-09)

• Assisted customers daily, greeting them, answering customers questions, and providing information on procedures or policies.
• Resolve customer complaints regarding sales and service.
• Receive payment by cash, check, credit cards, vouchers, or automatic debits.
• Issue receipts, refunds, credits, or change due to customers.
• Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
• Stock shelves
• Training new co-workers

Dishwasher at NeXT (2019-05 – 2019-06)

• Ensured that all dishes and workplace remained clean.
• Attended to tasks provided by the chefs.
• Placed clean silverware and dishes into there respectful places.
• Organized silverware and dishes during special events.

Customer Clerk at Cher Jean Marc Bakery (2017-09 – 2018-06)

• Ensured that the workspace was clean throughout the whole work day.
• Placed goods within servable trays, shelves, and bakers rack.
• Served customers at the cash register.
• Cleaned baking trays, racks and shelves.

Customer Clerk at Jillie Bean Italian Ice Cream (2017-05 – 2017-08)

• Provided excellent customer service by being attentive to their needs.
• Kept the work space environment clean and tidy.
• Served customers at the cash register during store peak hours.

Secondary school graduate – Ecole secondaire Northern (2014 – 2018)