Part Time Ecommerce Support at Bosonoga-Obutev (2025-02 – Present)
- Delivered timely and professional email support, improving overall customer satisfaction
- Processed and managed orders with high accuracy, reducing errors and delays
- Coordinated with couriers to resolve shipping issues and ensure on-time deliveries
- Resolved order discrepancies, returns, and refunds efficiently while contributing to process improvements
Remote Customer Experience Lead at TickTick Trader (2022-03 – 2024-11)
- Managed a team of customer service representatives to ensure quality standards were met
- Identified opportunities for process improvements through analysis of trends in incoming inquiries
- Conducted regular training sessions for staff on best practices for providing excellent customer service
- Evaluated customer feedback data and identified areas for improvement in customer experience processes
- Collaborated with cross-functional teams to develop initiatives that improved the overall customer experience
Remote Funding and Customer Experience Associate at Coinberry Canada (2020-01 – 2022-03)
- Performed daily bank reconciliations to ensure accurate transaction records
- Investigated and resolved funding and withdrawal discrepancies
- Managed basic bookkeeping and maintained precise financial documentation
- Provided excellent customer service to a diverse range of customers, demonstrating strong problem-solving and communication skills
Caregiver (2023-06 – 2026-04)
- Provided attentive care for children, ensuring their safety, well-being, and daily needs are met
- Organized activities, helped with homework, and maintaining a clean, safe environment
- Provide support emotional development and communicate regularly with parents about the child's progress and needs
