Customer Service Specialist / Group Retirement Agent - Manulife Financial
(2023-09)
Customer Service Specialist - Technical / Sales / Retention - Eastlink-Bragg Communications - Remote - At Home
(2018-07 - 2023-08)
Full Time
Facilities Management - Operational Support - NSCC Waterfront Campus
(2015-09 - 2018-07)
Full Time (Term)
Casual Custodian - Operations Services - Halifax Regional School Board
(2011-11 - 2015-11)
Financial Service Representative - CIBC
(2011-02 - 2011-05)
Manpower Term Contract Position (Term)
Xerox Global Services Customer Service - Xerox Canada
(2009-12 - 2010-06)
Manpower 6 Month Term Contract Position
- Inbound Supplies & Break-fix
- Ordered supplies for clients & field technicians
- Scheduled field technicians for service calls
- Inbound customer service for clients
- Inbound technical support for clients and field technicians
- Outbound supplies & service calls to field technicians
- Outbound supplies & service calls to clients
- Received, read, and responded to all email from clients & technicians in a timely manner
Small Business Client Services / Payroll Specialist - Ceridian Canada
(2008-01 - 2009-01)
Part Time 1 Year Term Contract
- Data entry of all client's payroll submissions via Ceridian Payroll Software
- Inbound small business client services payroll specialist
- Inbound customer service and support for small business clients
- Respond to all small business email
- Daily use and practice of Payroll Fundamentals I & II
Program Officer - Nova Scotia Power / Cleaner Greener Brighter Campaign - Clean Nova Scotia
(2008-07 - 2009-12)
Full Time (Seasonal Term)
- Compact Fluorescent Lighting Exchange Program
- Daily use of Outlook Express
- Daily use of Microsoft Office-Excel, Word etc...
- Monitor daily highly trained professional NSPI installers
- Footprints Software program
Customer Service Representative - Halifax Regional Water Commission
(2007-04 - 2007-07)
90 Day Term Contract Position
- Various Software Applications
- Answered Inbound Calls for HRWC
- Outbound Collection Calls
- Processed incoming mail / email / faxes
- Social Committee member
- Union member
Plant Worker / Machine Builder - A.C. Dispensing Equipment Inc.
(2006-09 - 2007-03)
- Used drills/Rivet Guns/Silicone/Hammers/Files & various other tools on daily basis to build Sure-Shot Dispensing Machines
- Repaired machines
- Inspected machines before shipping to Customers
- Worked in Team environment
- Completed all necessary training provided to accomplish any tasks necessary to build top quality products
- Always maintained professionalism
Order Processing / Customer Service - Staples Business Depot / Quill
(2006-03 - 2006-09)
- Answered Inbound Calls for Quill / Order Processing
- Experienced in Up-selling via L.E.A.P / B.M.S.M Program
- Answered general product questions from Quill's new & existing customers/clients
- Assisted business clients ordering office supplies
- Always maintained Professionalism
- Worked in a Team environment
- Received Certificate (OP) Training May/2006
General Help / Production Crew - Hershey Canada Inc.
(2002-08 - 2006-02)
Full Time Seasonal
- Worked on various productions lines
- Maintenance & cleaning of equipment
- Overtime when required
- Stocking & re-stocking of supplies
- Daily count of inventory
- Keeping track of sales codes/date codes
- Active safety committee member
- Social committee member
- Attention to working in a safe & productive workplace
- Annual WMIS training & testing
Customer Service Representative - Convergys
(1998-08 - 2002-07)
- Scheduling process improvement committee member
- Maintain customer account management on-line and provide documentation to support changes and track calling patterns
- Utilize continuous changing software to provide proficient results, focusing on flexibility and adaptability
- Maintain excellence in quality to ensure one call resolution and professional customer service
- Provide professional customer service for consumer and business accounts
- Self-managed with focus on center targets while working in a team environment
- Maintain, build and strengthen customer loyalty to reduce churn
- AT&T Wireless Training course completed November 1998
Receptionist / Data Entry Clerk - Nova Scotia Premiers Office
(1998-07 - 1998-10)
3 Month Term Office Temp / STD Leave
- Answer inbound calls while providing emotional support, accurate and current information to all that had been effected by the Swiss Air tragedy
- Demonstrate utmost respect for Government employees at all times
- Maintain professional mannerism as mandated through the high standard of integrity/work ethic with respect to politicians
- Receive/reply to faxes, emails, and correspondence for Premier Russell McClellan while he was out of office
- Perform general receptionist duties while keeping accurate records and recording all daily events
- Maintain a secure office according to security requirements at all times, specific to daily close
- Attention to specific detail before issuing approval of any government documents
- Maintain confidentiality of privileged information, signing an oath of Allegiance
- Technical trouble-shooting support for Windows/Unix based environment
Internet Sales Account Manager - I-Star Internet
(1996-01 - 1998-06)
- Answer inbound sales and customer service calls for an International Internet service provider
- Train new employees
- Monitor team daily sales reports and provide feedback towards quality, accuracy and team targets
- Maintain and update weekly schedules for the team
- Used CIMS (Client Information Maintenance System) software on a daily basis as our customer database
- Daily use of Microsoft Word/Excel for keeping record of staff schedules and payroll
- Provide technical support and troubleshooting both for new and existing online customers
- Provide online technical support via email to customers
