Steven Tong

Experienced Regional IT Administrator with 9 years of supporting enterprise infrastructure across distributed environments

Talent

Montreal, QCMember since May 27, 2026

WindowsmacOSLinuxMicrosoft IntuneAutopilotJamfMicrosoft 365IntuneTeamsAWSEC2Route 53SESVPCAmazon ConnectServersMobile devicesAdobe Creative CloudSolinkGoogle WorkspaceTableauEnd-user application supportAI automation initiativesOn-site supportUser accountsGroupsPermissionsLicensingMFAConditional Access

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WindowsmacOSLinuxMicrosoft IntuneAutopilot

About

Bilingual IT support specialist with 8+ years of experience resolving escalated incidents and supporting users across a 500-user distributed environment. Experienced in Level 2 support, Microsoft 365, end-user application support, ticketing, structured technical documentation, and clear higher-tier escalation context. Reduced laptop provisioning from about 3 hours to 30 minutes and automated about 90% of onboarding and offboarding; brings practical AI automation exposure, English/French communication, and mentoring experience.

Experience

IT, Special Projects - InterRent Real Estate Investment Trust - Montreal and Vancouver

(2019-10)

Served as primary Level 2/3 escalation point for 500-user distributed environment (Montreal and Vancouver), resolving complex technical incidents, service requests, and system architecture issues while establishing escalation workflows and mentoring regional support staff.
Administered identity and access across Microsoft 365 and SaaS platforms, including user provisioning, groups, permissions, licensing, MFA, Conditional Access, and SCIM integrations; documented technical runbooks in IT Glue covering troubleshooting, root causes, and preventive controls.
Designed and deployed endpoint automation reducing laptop provisioning from 3 hours to 30 minutes using Microsoft Intune, Windows Autopilot, and zero-touch MDM; automated 90% of user onboarding and offboarding workflows through Dayforce integrations and custom scripting, eliminating repetitive manual tasks.
Managed endpoint lifecycle (Windows, macOS, iOS, and mobile devices) across hardware ordering, inventory, provisioning, troubleshooting (CrowdStrike, Zscaler, BitLocker, VPN), recovery, and retirement in a multi-OS environment.

Junior IT Support - Monify Media

(2018-04 - 2019-10)

Resolved multi-platform hardware, software, network, account, and application issues across Apple, Linux, and Windows environments for small and mid-sized business clients; administered Microsoft 365 and Google Workspace identity, licensing, and offboarding.

Education

AEC - Microcomputer and Networking Systems Technology - Herzing College

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