Suchi Mehta

An accomplished professional with a background in commerce, administration and various business functions. Seeking an opportunity to leverage my education and work experience to make a positive contribution towards a growing company.

Auto Claim Adjuster - Aviva Canada Insurance

(2023-05)

• Provide direction and support to our insured, throughout the claims process, by providing exceptional service delivered with empathy.
• Review and interpret policy wordings, determine policy coverages and communicate coverage decisions to insured.
• Establish timely and accurate loss and expense reserves of the claim files.
• Evaluate the relevant information from sources such as appraisers, third party adjusters and auto repair facilities
• Determine the liability with investigation when needed by reviewing police reports, damages on the vehicle and statements of both parties (Review Witness /Dashcam if available)
• Open correct exposure for the Auto and if there is any injury found/reported by either party notify and open Accident benefit and Bodily injury exposure on a timely manner.
• Collaborate directly with vendors such as: appraisers, rental companies, repair facilities and other business partners inside and outside the organization to coordinate services.
• Negotiating and conveying claim settlements within authority limits.
• Communicating claim decisions promptly, while still delivering an exceptional customer service.
• Document claim file effectively by putting notes/updates and uploading correspondence/documents related to claim.
• Acknowledge any unusual loss statement, damage discrepancy and notify to verifying team without delaying and update the claim on without prejudice and notify insured about the next steps.

CLIENT SERVICE ADMIN/ INVENTORY CONTROL ADMIN - Smartcell Communications (TELUS) - Mississauga, ON

(2017-09 - 2022-08)

• Client/Customer Service
• Handled and processed high volume of customer orders and daily transactions
• Resolved all client billing, activation, and service escalation through TELUS Channel Care
• Managed B2B relationships of 100+ SMB business and Enterprise clients in relation to billing, service, and daily account maintenance
• Processed new and renewal maintenance orders, arranged for maintenance and repair work, and managed warranty/DOA returns of cellphones to ensure credit procedure was implemented.
• Processed invoices for Sales and performed refund transactions
• Worked on client retention procedure by providing one time exceptions and some amount of discount offers on purchases within the company policy to special long term customers.
• Supervise and trained new associate with sales strategy and achieve goals by providing the best customer service.
• Manage KPI’s by performing order assessment to track our business growth.
• Experienced Handling high volume of inbound calls as in call center environment.
• Experienced with ticket management system using Freshdesk.
• Inventory Control
• Monitored stock levels on an ongoing basis while placing orders in a timely manner
• Checking daily inventory stock, preparing reports for inventory status monthly
• Collaborated with marketing and purchasing teams to better select products for specific clientele
• Monitored material inventory levels, determined purchasing demands and researched/analyzed inventory discrepancies
• Ensuring adequate inventory levels by monitoring, adjusting and ordering supplies based on consumption
• Issued purchase orders/sales orders for devices in a timely and accurate manner
• Developed effective relationships with suppliers and vendors and established availability and delivery schedules
• Prepared shipping documents and mailing labels

HUMAN RESOURCE EXECUTIVE - Renus Technologix. - Ahmedabad, India

(2015-11 - 2016-12)

• Handled recruitment, employee relations (complaints and grievances)
• Maintained/updated employee personnel files
• Directed and implemented training programs, dynamic job profiles and marketing messaging to attract high-quality candidates
• Managed performance appraisals, payroll, manpower handling, and social event management
• Monitored employee performance, daily reports, attendance, discipline, and behavior to ensure quality performance and results
• Ensured confidentiality of personal information

HR RECRUITER - Ethos HR Management & Project PVT LTD. - Ahmedabad, India

(2014-07 - 2015-10)

• Ensured confidentiality of personal information
• Getting vacancy details from employer
• Interviewing and evaluating potential candidates
• Matching candidates to jobs to build a pool of potential applicants
• Screening and shortlisting candidates for employers to interview
• Building bridge between employers and job seeker
• Meeting targets for vacancies filled and people placed
• Keeping/maintaining records

Company Secretary Executive - ICSI (2012-06 - 2013-12)

Bachelor of Commerce - Gujrat University (2008-06 - 2011-06)