Sukayna Kombo

Energetic, customer-focused, and safety-conscious professional with extensive experience working in fast-paced airport environments and delivering exceptional customer service. Skilled at creating positive passenger experiences, handling high-pressure situations with professionalism, and maintaining strict adherence to safety and operational procedures. Known for strong communication skills, adaptability, teamwork, and the ability to connect with people from diverse backgrounds.

Passionate about delivering outstanding onboard service while ensuring passenger comfort, safety, and satisfaction as a Flight Attendant with Air Canada Rouge.

Airport Concessions & Guest Services - Toronto Pearson Airport - Toronto, ON

(2022-01)

Deliver exceptional customer service in a high-volume international airport environment while maintaining professionalism and composure.

• Assist passengers with inquiries, seating, directions, and time-sensitive concerns to ensure a smooth travel experience.
• Operate within strict airport safety and security procedures while maintaining awareness of changing operational demands.
• Communicate effectively with travelers, airport staff, and crew members from diverse cultural backgrounds.
• Handle challenging customer situations calmly and efficiently while maintaining a welcoming and positive attitude.
• Develop strong familiarity with airline operations, passenger flow, and fast-paced shift environments.

Business Analyst - TELUS Communications

(2019-01 - 2022-12)

• Analyzed operational processes and provided recommendations to improve service delivery and customer satisfaction.
• Worked collaboratively across teams to resolve issues efficiently and maintain high service standards.
• Strengthened communication, organization, and problem-solving abilities in a fast-paced corporate environment.

Learning Specialist - Loblaws

(2015-01 - 2019-12)

• Trained and coached employees on customer service excellence, operational procedures, and workplace standards.
• Supported team performance and created positive customer interactions in busy retail environments.
• Demonstrated leadership, patience, and adaptability while managing multiple responsibilities simultaneously.

Bachelor of Arts - International Relations - University of Geneva School of Diplomacy