Sukhdeep

Enjoy being a bus driver with city of Kingston. Energetic professional with 15 years plus international experience in customer service and dealing and production in a manufacturing environment. Punctual, follows safety procedures and protocols to avoid mishaps. Considered a valuable and hardworking employee.

Transit Operator - Kingston Transit - Kingston, ON

(2024-08)

Currently working at Kingston Transit as a Transit operator.

Production/Manufacturing Operator - Canadian Tire Ward Road - Brampton, ON

(2024-03 - 2024-05)

• Working with process control to locate and stage all materials needed to complete assigned batches
• Checking all equipment to ensure that it is clean and ready to operate
• Loading batch by following preprinted batch operational guide sheets issued through scheduling.
• Unloading the batch and take material to the proper storage area
• Routinely carrying up to 25lbs and frequently handling equipment in excess of 50lbs.
• Operating in a safe manner, performing a 3-step job hazard analysis on each specific job function on a daily and job by job basis.

Customer Service - Mcdonalds - Kokkala, Finland

(2021-11 - 2023-12)

• Always looking and ensure that customers get their proper order.
• Check if the stocks need to be filled.
• Ensuring that delivering goods to the store go to their designated place.
• Checking stock dated on regular basis to ensure its not out of date.
• Making sure the area in neat and clean for customers sitting.

Customer Relationship Manager - Smart study - Jalandhar, Punjab, India

(2017-06 - 2020-05)

• Managed customer relationships by accommodating preferences and maintaining professional level of communication
• Receive payments, cash and hand over to the management at the end of the week.
• Assisted and collaborated with the sales team and clients to ensure that customer needs are fulfilled
• Meeting up to 25 to 30 clients on regular basis
• Handled an average of 25-50 inbound calls daily in a fast-paced environment
• Answered questions, process transactions, recommend and provide advice to customers over the phone
• Daily directed conversations with customers to understand their needs and offer the right products/services to meet them
• Identified and solve problems on the spot to address account inquiries while providing technical and troubleshooting support
• Slashed payroll/benefits administration costs 30% by negotiating pricing and fees, while ensuring the continuation and enhancements of services.

Customer service manager - Global visa helpline Immigration - Punjab, India

(2015-08 - 2017-05)

• Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
• Meeting up to 24 to 30 clients on regular basis
• Helping students to get admission in their desired courses of studies.
• Fostered positive employee relationships through effective communication, training, and development coaching.
• Assessed, motivated and empowered team members to perform in manner that builds customer satisfaction and loyalty, leading to retention and growth
• Created training manuals targeted at resolving simple and difficult customer issues
• Developed open and professional relationships with team members, enabling more effective issue resolution

Wending and pressing machine operator - Ai Automotive Australia - Victoria - Melbourne, Australia

(2008-11 - 2010-03)

• Maintained daily operations to keep store operating smoothly
• Assembling car parts with the help of robots through welding and pressing machines
• Handled customers and ensured quality service to customers, solved issues and complaints in a timely manner.
• Responsible for keeping a clean, safe environment for patrons, ringing customer purchases using electronic cash registers.
• Ordered and stocking merchandise throughout the store.
• Routinely carrying up to 25lbs and frequently handling equipment more than 40lbs.
• Processed orders and transactions
• Concentrated efforts on client satisfaction and growth; continually worked to build new and enhance relationships

Advanced Diploma - Hospitality Management - Vital College (2009-07 - 2009-07)

Grade 12 - PSEB Punjab India