Transit Operator - Kingston Transit - Kingston, ON
(2024-08)
Currently working at Kingston Transit as a Transit operator.
Production/Manufacturing Operator - Canadian Tire Ward Road - Brampton, ON
(2024-03 - 2024-05)
- Working with process control to locate and stage all materials needed to complete assigned batches
- Checking all equipment to ensure that it is clean and ready to operate
- Loading batch by following preprinted batch operational guide sheets issued through scheduling.
- Unloading the batch and take material to the proper storage area
- Routinely carrying up to 25lbs and frequently handling equipment in excess of 50lbs.
- Operating in a safe manner, performing a 3-step job hazard analysis on each specific job function on a daily and job by job basis.
Customer Service - Mcdonalds - Kokkala, Finland
(2021-11 - 2023-12)
- Always looking and ensure that customers get their proper order.
- Check if the stocks need to be filled.
- Ensuring that delivering goods to the store go to their designated place.
- Checking stock dated on regular basis to ensure its not out of date.
- Making sure the area in neat and clean for customers sitting.
Customer Relationship Manager - Smart study - Jalandhar, Punjab, India
(2017-06 - 2020-05)
- Managed customer relationships by accommodating preferences and maintaining professional level of communication
- Receive payments, cash and hand over to the management at the end of the week.
- Assisted and collaborated with the sales team and clients to ensure that customer needs are fulfilled
- Meeting up to 25 to 30 clients on regular basis
- Handled an average of 25-50 inbound calls daily in a fast-paced environment
- Answered questions, process transactions, recommend and provide advice to customers over the phone
- Daily directed conversations with customers to understand their needs and offer the right products/services to meet them
- Identified and solve problems on the spot to address account inquiries while providing technical and troubleshooting support
- Slashed payroll/benefits administration costs 30% by negotiating pricing and fees, while ensuring the continuation and enhancements of services.
Customer service manager - Global visa helpline Immigration - Punjab, India
(2015-08 - 2017-05)
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Meeting up to 24 to 30 clients on regular basis
- Helping students to get admission in their desired courses of studies.
- Fostered positive employee relationships through effective communication, training, and development coaching.
- Assessed, motivated and empowered team members to perform in manner that builds customer satisfaction and loyalty, leading to retention and growth
- Created training manuals targeted at resolving simple and difficult customer issues
- Developed open and professional relationships with team members, enabling more effective issue resolution
Wending and pressing machine operator - Ai Automotive Australia - Victoria - Melbourne, Australia
(2008-11 - 2010-03)
- Maintained daily operations to keep store operating smoothly
- Assembling car parts with the help of robots through welding and pressing machines
- Handled customers and ensured quality service to customers, solved issues and complaints in a timely manner.
- Responsible for keeping a clean, safe environment for patrons, ringing customer purchases using electronic cash registers.
- Ordered and stocking merchandise throughout the store.
- Routinely carrying up to 25lbs and frequently handling equipment more than 40lbs.
- Processed orders and transactions
- Concentrated efforts on client satisfaction and growth; continually worked to build new and enhance relationships
