Personal Support Worker – Home Care - Private Home Care
- Assisted clients with activities of daily living (ADLs) including bathing, grooming, dressing, and mobility.
- Monitored client health conditions and reported changes to supervising nurses.
- Provided companionship and emotional support to clients and their families.
- Maintained accurate care records and documentation.
- Followed individualized care plans and personal support protocols.
Personal Support Worker – Long-Term Care - Long-Term Care Facility
- Supported residents with personal hygiene, feeding, and ambulation.
- Collaborated with interdisciplinary care teams to deliver safe, quality care.
- Ensured a clean and safe environment in compliance with infection control standards.
- Responded with compassion to behavioural and cognitive needs of residents.
Team Member / Cash Counter / Sales Associate - Tim Hortons
- Delivered fast, friendly, and courteous customer service in a high-volume quick-service restaurant environment.
- Actively upsold menu items, combo deals, and promotional offerings, contributing to increased daily sales targets.
- Operated cash register with accuracy, handled debit/credit/cash transactions, and balanced the till at end of shift.
- Greeted customers warmly, addressed concerns professionally, and ensured a positive in-store experience.
- Restocked products, maintained display presentation, and ensured items were properly priced and merchandised.
- Demonstrated strong teamwork, time management, and conflict resolution skills in a fast-paced setting.
- Trained new team members on POS system operation, service standards, and food safety procedures.
Sales & Customer Service Representative - Retail / Customer-Facing Roles
- Built rapport with customers to understand their needs and recommended appropriate products or services.
- Consistently met and exceeded individual sales goals through consultative selling techniques.
- Handled objections professionally and converted inquiries into confirmed sales.
- Maintained up-to-date knowledge of products, promotions, and pricing to provide accurate information.
- Processed transactions accurately and ensured a seamless customer checkout experience.
- Supported team in achieving store-level sales targets through collaborative and proactive approach.
Farm Worker - Nith Valley Farm
- Performed physical labour tasks requiring endurance, reliability, and safety awareness.
