Suman Sidhu

Interact with hospital staff, customers, patients and switchboard operators on a daily basis Sending bills to patient care managers for patient watch requests and additional officer requests Making access cards, managing schedules, booking, updating employee schedules, managing urgent book-offs, mitigating loss of hours, backfilling using most resourceful strategies

Healthcare Operator & Shift Supervisor - Paladin Security Operations - Burnaby BC

(2022-12)

• Interact with hospital staff, customers, patients and switchboard operators on a daily basis
• Sending bills to patient care managers for patient watch requests and additional officer requests
• Making access cards, managing schedules, booking, updating employee schedules, managing urgent book-offs, mitigating loss of hours, backfilling using most resourceful strategies
• Follow the process and workflow formulated by Paladin Management and the Client
• Communication via radio and/or phone to ensure expedited assistance when applicable
• Ensure that calls received from clients are acted upon as per Paladin Management and Client expectation
• To ensure that each call has been answered with the highest level of customer service
• Communicating with client employees, creating reports and forwards investigations as needed
• Performs other duties as requested to assist with Paladin needs

Shift Supervisor - Guardteck Security - Central City Mall Surrey, BC

(2022-01 - 2022-12)

• Supervised the security staff on shift, Assigned roles and responsibilities to guards, managed employee schedules, shift swaps, etc. Created daily reports, managed paperwork such as OHS forms, Post orders, employee uniform requests
• Worked to understand client demands and ensure efficient work is enforced to maintain discipline
• Dispatched security officers in times of fire alarms and reset the fire panel or mall troubles such as light beam detectors, pull stations, sprinkler systems
• Trained new officers in emergency planning procedures