Surbi Saini

Dedicated and customer-focused retail professional with 2 years plus of experience in high-volume grocery and food service environments. Skilled in cashier operations, bakery production support, food preparation, customer service, and maintaining company standards. Proven ability to handle fast-paced environments, provide exceptional service, and contribute to smooth store operations.

Cashier, Deli & Bakery Associate - Farm Boy - Pickering, ON

(2024-03 - 2026-07)

• Operate cash registers, process cash, debit, and credit transactions accurately, and balance cash at the end of each shift.
• Deliver friendly, efficient customer service while following the Farm Boy Way principles.
• Assist in the bakery department by packaging, labelling, stocking, rotating products, and maintaining freshness and presentation.
• Assist customers with product selection, special requests, and provide recommendations.
• Managed customer inquiries, offered product recommendations, and resolved concerns. Ensured displays were well-organized and visually appealing.
• Collaborate with team members to ensure efficient department operations during busy periods.

Cashier - Metro - Whitby, ON

(2024-09 - 2026-07)

• Operated cash registers and processed cash, debit, and credit transactions accurately.
• Provided friendly and efficient customer service while assisting customers with purchases and inquiries.
• Handled POS transactions, processed payments, and ensured accuracy during busy hours.
• Balanced cash drawers and maintained accuracy throughout each shift.
• Worked efficiently during peak hours while following company policies and procedures.
• Assisted with bagging groceries and ensured a positive shopping experience.

Customer Service Representative - Popular Pizza - Oshawa, ON

(2024-08 - 2026-06)

• Greeted customers and provided friendly, efficient service in a fast-paced restaurant environment.
• Took customer orders in person, over the phone, and through online ordering systems, ensuring accuracy.
• Processed cash, debit, and credit card payments using the POS system.
• Assisted with food preparation, pizza assembly, packaging, and quality checks.
• Maintained cleanliness and sanitation of the front counter, dining area, and food preparation stations.
• Restocked food, beverages, and packaging supplies to ensure smooth daily operations.
• Resolved customer concerns professionally and worked with team members to deliver excellent customer service.
• Followed food safety, hygiene, and health regulations at all times.

Diploma - Human Resource Management - Durham College, Oshawa Campus (2024-08)

Diploma - Paralegal - Centennial College, Progress Campus (2025-11)