Administrative Assistant - Government of Ontario, Ministry of Children, Community and Social Services
(2019-01)
- Provide customer service in a high-volume office as the first point of contact for enquiries
- Oversee case management and streamline processes to provide timely client service while exceeding key performance indicators by 40%
- Central point of contact to liaise with staff to resolve urgent client concerns by gathering case management details from the SAMS database to investigate problems
- Utilize SAMS database to pay invoices and produce reports
- Anticipate and manage contentious issues using active listening techniques to de-escalate concerns
- Assist with onboarding to train new administrative staff
- Coordinate complex team schedules to book client appointments
Receptionist - BMO Nesbitt Burns
(2019-01 - 2019-12)
Health Insurance Assistant - University of Toronto, Centre of International Experience
(2018-01 - 2018-12)
- Provided customer service to thousands of international students to determine insurance eligibility
- Verified eligibility and calculated appropriate health insurance coverage entitlements for students
- Interpreted insurance policies and procedures when providing health coverage details to students
- Managed volunteers during peak student registrations to provide timely service
Office Administrator - Metro
(2018-01 - 2018-12)
- Logged, tracked, verified hundreds of purchase orders for trailer repairs to reduce delivery delays
- Disputed and tracked vendor invoice discrepancies and ensured they were resolved on time
- Collected, verified, and updated daily transportation delay reports to track on-time deliveries to grocery stores and warehouses using Excel pivot tables functions that link to crystal reports
- Troubleshoot database issues to accurately report transportation delays in Excel
Executive Assistant/Office Manager - The Osborne Group Management Consultants
(2008-01 - 2015-12)
- Sole responsibility to track and submit requests for proposals (RFPs) accurately and on time
- Proofread and formatted RFPs for 25+ Principals and managed proposal submissions
- Managed contracts with consultants and coordinated onboarding orientations
- Managed office, scheduled meetings, maintained office supplies and coordinated staff events
- Composed various letters, minutes, presentations, agendas and correspondence
- Updated marketing materials and created PowerPoint presentations to secure new contracts
Program Coordinator - University of Toronto, Division of University Advancement, Alumni Relations
- Promoted events on social media and increased social media engagement by 75%
- Developed marketing and communication materials to recruit alumni and students for monthly events that foster alumni-student engagement
- Managed event logistics, including volunteers, registration, implementation and evaluation
- Analyzed alumni database to collect and store information for 50+ events and thousands of alumni to track alumni event participation
Administrative Assistant - Winrock Consulting
Receptionist - Shepherd Village
