Susan Dhillon

Cabin Crew Manager

Talent

TorontoMember since August 26, 2026

Detail orientedIRAMLabor relationsStrong interpersonal skillsAbility to meet deadlinesMotivated team playerStrong verbal and written skillsAbility to work under high pressureLeadership and group coordinating skillsHighly advanced organizational skillsMS WordMS ExcelEmulator Ress III aeronetPeopleSoftNet lineCommunicator

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Detail orientedIRAMLabor relationsStrong interpersonal skillsAbility to meet deadlines

About

Motivated and dynamic professional, skilled at building strong working relationships with fellow colleagues and community members. Seeking varied experiences leading to increase analytical, networking and leadership opportunities. My current position as a Cabin Crew Manager has given me a unique opportunity in understanding the skills and challenges along with enlightening me with the challenges that our crew face in the air

Experience

Cabin Crew Manager - Air Canada - Toronto, ON

(2015-08)

Administrative & Operation Coordinator - Air Canada - Toronto, ON

(2012-05 - 2015-05)

Responsible for administrative and clerical duties at the YYZ in-flight Crew Communication Centre

I dealt with safety and work injury reports. Being the first place of contact, I reviewed the acf- 32 and forwarded it to the appropriate departments. I have been trained in IRAM and assessment.
Actively worked with employees gradually getting back to work from long term absence due to injury.
Familiar with various back to work programs offered by Air Canada. Familiar with the collective agreements for Cupe, IAMW as well as ACPA. Worked with the time and attendance department.
Sound knowledge of labor relations.
Occasionally sat in and took notes for grievance meetings. Understand the importance of always maintaining confidentiality. Detail oriented.
Maintain office budget and instrumental in coordinating office meetings.

Deployment Coordinator - Air Canada - Toronto, ON

(2011-02 - 2012-05)

Responsible for the man-power coordination for sales agents in trans-border & international gates (arrivals and departures)

Air Canada Ground Services - Air Canada - Toronto, ON

(2007-05 - 2012-05)

Responsible for loading baggage in-bound and out-bound

Volunteer - Seva Food bank - Toronto, ON

(2010-01)

Non-profit organization - An initiative of Sikhs Serving Canada, a registered not-for-profit charitable organization, our mission is to positively impact local communities by acting on the basic Sikh tenets of sarbat da bhalla (the wellbeing of all), chardi kala (eternal optimism) and seva (selfless service).

Court translator - Ontario - Ontario

(2007-01)