Susan Dhillon

Motivated and dynamic professional, skilled at building strong working relationships with fellow colleagues and community members. Seeking varied experiences leading to increase analytical, networking and leadership

• Realtor with Zown Realty, assisting families finding their new home.

• Cabin Crew Manager at Air Canada (2015-08 – Present) Administrative &

• Operation Coordinator at Air Canada (2012-05 – 2015-05) Responsible for administrative and clerical duties at the YYZ in-flight Crew Communication Centre • I dealt with safety and work injury reports. Being the first place of contact, I reviewed the acf- 32 and forwarded it to the appropriate departments. I have been trained in IRAM and assessment.

  • Actively worked with employees gradually getting back to work from long term absence due to injury.

  • Familiar with various back to work programs offered by Air Canada. Familiar with the collective agreements for Cupe, IAMW as well as ACPA. Worked with the time and attendance department.

  • Sound knowledge of labor relations.

  • Occasionally sat in and took notes for grievance meetings. Understand the importance of always maintaining confidentiality. Detail oriented.

  • Maintain office budget and instrumental in coordinating office meetings.

  Deployment

  Coordinator at Air Canada (2011-02 – 2012-05) • Responsible for the man-power coordination for sales agents in trans-border & international gates (arrivals and departures) Air Canada Ground Services at Air Canada (2007-05 – 2012-05) • Responsible for loading baggage in-bound and out-bound

Bachelor of Art in Fashion and Technology – NIFT (National Institute of Fashion and Technology) (2004-06)

Bachelor of Art in English – University of Toronto, Mississauga (1996-06)