Susan John

Over 10+ years in customer service skills and extensive experience in information technology with strong organizational skills. 2+ years of experience as a Software Quality Assurance Analyst in Analyzing, Designing, and Implementation of Quality Assurance testing strategies for Web-based and Client/Server applications using Manual Testing and Automation testing. Successfully completed a capstone project involving multi-source data collection, exploratory analysis, statistical modeling, and dashboard creation. Proficient in SQL and Python for data extraction, cleansing, and transformation, with practical experience using Jupyter, Cognos Analytics, and Excel for statistical analysis, data mining, and visualization— translating complex data into accessible dashboards and reports.

Demonstrated expertise in executing comprehensive testing strategies, including functional, regression, performance and load, smoke, system, integration, and user acceptance testing (UAT), ensuring high-quality software deliverables.

SCO / Cashier (Part-time) - Walmart - Royal Oak, Calgary, AB

(2015-08)

• Actively engaged in providing satisfactory solutions and making friendly, accurate, and professional service to customers
• Assisting customers, when required, to process all purchase transactions in a timely and efficient manner

QA Analyst (Online) - Christianson and Company - Vancouver, BC

(2019-05 - 2019-11)

• Led comprehensive functional and regression testing across multiple software releases, ensuring robust quality assurance
• Provided transparent reporting on test planning, execution, and defect status via daily dashboards, contributing to informed decision-making by the project team
• Contributed to software improvement by evaluating, troubleshooting, and recommending bug fixes through iterative testing cycles
• Demonstrated proactive issue management by promptly reporting and tracking defects using the Freshdesk ticketing tool

Software Tester (Online) - Iriol Software Ltd - Vancouver, BC

(2017-12 - 2019-02)

Project: Loan Management System is a web-based bank loan prequalification system that consolidates many different functions of a loan management process into a single integrated solution.

• Responsible for all phases of testing for assigned projects or releases including system integration testing, user acceptance testing, performance testing, operability testing, and deployment verification testing
• Performed ad-hoc testing, reported bugs using Elementool defect tracking system and verified bug fixes
• Leveraged both automation and manual testing to verify successful implementation of product changes and enhancements
• Designed and developed comprehensive test plans, covering various application module
• Utilized the TestLink test management utility to streamline test execution and reporting
• Created automated test scripts using UFT and Selenium WebDriver
• Proficiently ran SQL queries to retrieve data from the application's backend

IBM Data Analyst Professional Certificate - IBM (2024-08)

Junior Data Analyst Professional Certificate - NPower Canada (2024)

Certificate in Software QA and Software Testing Program - Hitek Computer School (2019)

Master in Computer Application - Computer Application - Bharathiar University (2002-05)

Java Development Certificate of Achievement - SAIT (2009-10)

Microsoft Azure AI Fundamentals Professional Certificate - Microsoft (2024-06)