Svetlana Zel

Dynamic and results-oriented professional with extensive experience in hospitality, customer service, administrative support, and office operations. Skilled in coordinating daily operations, managing reservations and correspondence, scheduling, and delivering exceptional customer service. Experienced in cash handling, data entry, inventory control, and maintaining accurate records. Fluent in multiple languages with strong communication and interpersonal skills.

Steward at Fogo Island Inn Shorefast Social Enterprise Inc. (2025-04 – 2025-10)

• Supported kitchen operations by maintaining cleanliness, sanitation, and food safety standards; operated dishwashers and assisted with general kitchen tasks

Cook at Elliot's Hotel Limited (2024-06 – 2024-11)

• Prepped and cooked grilled and fried menu items while maintaining clean, sanitized stations and assisting with inventory management

Underwriter and Claims Officer at Medlife Insurance Ltd. (2018-06 – 2023-04)

• Processed insurance policies and claims, advised clients on coverage options, and maintained strong broker and VIP client relationships while ensuring accurate premium control and prompt issue resolution

Front Desk Officer at Crown Inn Hotel (2010-06 – 2017-12)

• Managed front desk operations, reservations, and guest relations, ensuring exceptional service and smooth daily operations.
• Supervised staff, organized training and schedules, and maintained compliance with hygiene, quality, and maintenance standards.

Line cook at TGI Fridays (2005-06 – 2010-02)

• Prepared and cooked a variety of menu items, including grilled, fried, and pasta dishes, while maintaining high food safety and cleanliness standards
• Supported kitchen efficiency by assisting with prep work, stock monitoring, and station organization

Lab Assistant at Metallurgical Plant (1992-06 – 1998-03)

• Performed quality control testing on pressed bricks and assisted in experiments to enhance product performance and manufacturing standards

Cook at Plant cafeteria (1991-06 – 1992-06)

• Assembled and cooked a variety of meat, fish, vegetable, and pasta dishes, including baking and frying pastries and pies

Computer Operator at Ministry of Finance, Donetsk Regional Administration (1988-04 – 1990-09)

• Entered and processed financial data with accuracy and developed small programs to improve workflow efficiency.
• Traveled to regional offices to train staff on computer systems and data management procedures

Course of Secretaries – Novogireevo Educational Centre (2018-03 – 2018-04)

– College of Metallurgy (1993-09 – 1997-05)

– Cooking School (1990-09 – 1991-05)