Swetha Chillappagari

Experienced IT professional with over 8 years in the industry, including 3 years as a Business Analyst specializing in data analysis, user access management, and process optimization. Proficient in Excel, SQL, MS Access, and Microsoft Dynamics. Skilled in coordinating with stakeholders, troubleshooting application issues, and ensuring compliance with user access requirements.

Adept at managing critical reports, executing test cases, and driving process improvements. Experienced in Agile, JIRA, and test execution.

Business Analyst - Pinnacle Tech Solutions Inc - Markham

(2025-01)

• Collaborated with stakeholders to gather and document data requirements, ensuring that reporting dashboards were designed to provide meaningful insights and support data-driven decision-making.
• Defined and implemented data access controls for dashboards, ensuring each user group saw relevant insights while preventing unauthorized data access.
• Utilized Excel (Pivot Tables, VLOOKUP), SQL, and Tableau to analyze access data, generate reports, and identify trends, providing actionable insights for process improvements and data visualization.
• Monitor and maintain critical reports to track user access status and ensure timely action.
• Executed and reviewed User Acceptance Testing (UAT) and Business Acceptance Testing (BAT) test cases for system updates, ensuring business requirements were met.
• Applied Agile methodology with sprints and JIRA to manage tasks and drive improvements.

Business Analyst - Vertafore India Private Limited - India

(2021-07 - 2023-05)

• Analyzed business requirements and collaborated with cross-functional teams to enhance software solutions for an insurance company.
• Ensured that final product releases met business needs and end-user expectations through comprehensive validation and testing.
• Developed and implemented structured business process workflows to streamline issue resolution and improve product quality.
• Coordinated with team members to assign tasks, track progress, and ensure timely resolution of reported issues.
• Generated reports using Excel and SQL to track defect trends, assess risk, and drive data-driven decision-making.

Software Test Engineer - Vortex Technologies - India

(2015-04 - 2021-05)

• Engaged in project management activities within banking and E-commerce domains, including conducting meetings and resolving issues to ensure deadlines are met.
• Possess a strong understanding of bug tracking tools to allocate issues, upload bug reports with appropriate priorities, and assign them to team members for effective resolution.
• Prepared test cases and conducted testing according to employee profiles using personas.
• Actively communicated and coordinated with clients and internal partners to gather application requirements.
• Contributed to the client strategic planning process.

Post Graduate Diploma - Project Management in Information Technology, Business Analytics - Seneca College

Masters - Computer Science and Engineering - Jawaharlal Nehru Technological University

Bachelor of Engineering - Computer Science and Engineering - Jawaharlal Nehru Technological University