Finance Manager - CampMart - Ottawa, ON
(2026-05)
- Meet with customers to review financing and leasing options for vehicle purchases.
- Submit credit applications and negotiate financing terms with banks, credit unions, and other lending institutions.
- Present and sell finance and insurance (F&I) products, including extended warranties, GAP protection, rust protection, and other aftermarket products.
- Ensure all finance and sales documentation is completed accurately and in compliance with federal, provincial, and dealership regulations.
- Build and maintain strong relationships with lenders and financial institutions.
- Review credit reports and assess customer financial profiles to identify suitable financing solutions.
- Achieve monthly finance product penetration and profitability targets.
- Maintain a high level of customer satisfaction through professional and transparent communication.
- Stay current on lender programs, manufacturer incentives, and industry regulations.
- Collaborate with the sales team to facilitate smooth vehicle deliveries.
- Follow dealership policies regarding privacy, compliance, and ethical sales practices.
Bus Operator - OC Transpo - Ottawa, ON
(2026-04 - 2026-05)
- Successfully completed 6 weeks of intensive training in safe vehicle operation, defensive driving, customer service, fare procedures, and transit regulations.
- Operated buses safely and efficiently while adhering to schedules, policies, and traffic laws.
- Maintained a strong commitment to passenger safety and customer service.
- Conducted pre-trip and post-trip vehicle inspections and reported mechanical issues.
- Responded professionally to passenger inquiries and service-related concerns.
Sales Rep. - Prio Auto Sales - Ottawa, ON
(2025-08 - 2025-08)
- Delivering exceptional customer service.
- Greeting customers as they appear on the lot and proceed into the sales process.
- Assisting customers in finding a vehicle that meets their needs.
- Answering phone calls relating to car sale inquiries and keeping them informed with vehicle delivery and pick up.
- Maintaining a positive attitude for the benefits of our customers and fellow employees.
- Reading, understanding, and adhering to all rules, regulations and procedures as required by employer, and compliance with the requirement and regulations of OMVIC.
Passenger Customer Service Agent - Airways Interline - Ottawa, ON
(2025-01 - 2025-07)
- Assisting passengers, including unaccompanied minors and individuals requiring wheelchair assistance; directing them and making necessary announcements during operations.
- Registering passengers in the computer system and ensuring accurate documentation for efficient and organized operations.
- Ensuring tasks are performed according to the company's specific procedures and policies.
- Maintaining a professional image at all times and adhering to company uniform standards.
- Attending mandatory training sessions mandated by the company based on job role.
- Booking hotel accommodations, meals, and shuttles for passengers who miss their flights.
- Stay up to date with flight schedules and be prepared for any misconnection or cancelled flights.
Customer Service - Admin / Front desk - Dow Honda - Ottawa, ON
(2024-10 - 2025-07)
- Greet visitors, determine the nature of the visit, and direct them to specific personnel.
- Operate main telephone switchboard, determining the purpose of calls and inquiries, and connecting phone calls to appropriate persons.
- Stock vehicles into CRM software and stock board system, create files and labels, complete dealer trades, fob keys, and store them.
- Prepare all licensing for deliveries and trade-ins.
- Cash sales from customers.
- Perform administrative support duties, including filing, photocopying, faxing, and emailing.
- Prepare documents that need to be dispatched by couriers.
Survey Interviewer - Elemental Data Collection - Ottawa, ON
(2024-07 - 2024-09)
- Outbound Calls and conducted surveys on various topics, such as political polling, governmental and social issues, product and service reviews, and more.
- Voice control, survey administration, documentation accuracy, and clarifying information.
Customer Service Representative - MSI Corporation - Ottawa, ON
(2024-01 - 2024-05)
- Inbound and Outbound Call Centre Rep.
- Request fulfillment, customer support, and sales.
- Retention and incident management.
Administrative Assistant - Centre des Aubaines - Gatineau
(2023-10 - 2024-01)
- Responsible for inventory management and shipping and distribution operations to other branches.
- Pricing management, adjustments, and cost control.
- Labeled goods and services with pricing and ensured adequate displaying to ensure customer attention and fundability.
- Management of inventory being displayed.
- Responsible for promotional activities and keeping the flyer up to date every week, including social media marketing, pricing, and offers.
Personal Assistant to the Managing Director - Terramar Middle East s.a.l. - Lebanon
(2012 - 2020)
- Dictation of minutes of meetings and secretarial duties for conferences and presentations.
- Managed incoming emails, faxes, and posts, often corresponding on behalf of the Managing Director. Organized and maintained diaries and booked appointments.
- Managed petty cash, signed checks on behalf of the M.D., and sent bills and checks to banks.
- Requested checks from banks for NSSF and Customs. Followed up on payments with clients and suppliers. Prepared cash flow and budgets. Maintained bank reconciliation and closed end-of-month to be sent to Germany.
- Screened telephone calls, inquiries, and requests, and handled them when appropriate.
- Arranged travel and hotel accommodations for the Managing Director, owner, and guests.
- Issued invoices, vouchers, checks, deposits, expense notes, payments, receipts, stock in/out, account statements, and other reports.
