Tally Vivarais

Detail-oriented Editorial and Communications Professional with experience editing textual content, managing layouts, and verifying copy for style and readability. An organized strategist skilled in critical thinking, high-tier quality assurance, and aligning written deliverables with corporate and brand standards.

Fiction Editor at Freelance (2020-09 – Present)

• Prepared, rewrote, and meticulously edited high-quality literary pieces to maximize readability and overall narrative impact.
• Managed a rotating roster of 3–5 independent clients simultaneously while consistently meeting all deadlines for manuscript delivery, resulting in 5 independently published works.
• Maintained a strict production schedule to ensure 100% on-time delivery of heavily annotated manuscripts utilizing Microsoft Track Changes.
• Executed detailed line editing to optimize sentence-level flow, rhythm, and tone while strictly preserving each author's unique voice.

Communications Agent & Resolution SME at Costco Contact Centre (2019-05 – Present)

• Served as a Subject Matter Expert (SME) for the corporate Resolution Team, providing final-tier oversight on highly complex cases.
• Acted as a final-tier escalation point to execute high-value resolutions and provide precise "second-eye" editorial reviews on sensitive corporate correspondence.
• Mentored junior staff on executing effective written communication strategies and text-based conflict resolution to ensure a smoother workflow.
• Monitored the corporate promotional calendar to deliver timely communication materials and support documentation tailored to meet forecasted results.

Bachelor of Arts in Forensic Psychology and American Sign Language – Carleton University (2023-11)