General Manager - Tim Hortons - Estevan, Saskatchewan
(2021-02)
- Provided coaching and mentoring support for employees at all levels of the organization
- Recruiting, hiring and training all restaurant staff
- Scheduling employees to ensure shifts have proper coverage
- Streamlining the restaurant processes to improve the guest experience
- Monitoring restaurant finances, including sales and expenses
- Enforcing food handling regulations and other guidelines to increase guest safety
- Handling customer complaints
- Completing necessary paperwork, such as sales, inventory and staff attendance reports
Restaurant Manager - Tim Hortons - Estevan, SK
(2018-01 - 2021-01)
Restaurant Supervisor - Tim Hortons - Estevan, SK
(2015-10 - 2017-12)
Food Counter Attendant - Tim Hortons - Estevan, SK
(2013 - 2015)
Food Service Supervisor - Cafe Breton - Manila Philippines
(2002 - 2013)
- Supervised daily operations to ensure efficient service delivery and customer satisfaction.
- Monitored inventory levels and coordinated supply orders to maintain stock availability.
- Resolved customer complaints promptly, fostering a positive dining experience.
- Ensured compliance with health regulations through routine inspections and staff education initiatives.
- Kept guest and work areas clean, organized, and sanitized per established standards.
- Maintained health and food safety standards at all stages, from storage through delivery.
- Monitored food quality and service levels to maximize kitchen and dining area performance.
