Tameeka Robinson

Reliable customer service professional with over 10 years of experience in customer services roles. With strong communication skills and a collaborative approach, I work effectively with team members to ensure seamless service. I thrive in fast-paced settings where I am able to multitask efficiently, resolve issues quickly, and maintain a steady flow of operations.

My professionalism and dependability allow me to contribute to a positive atmosphere while continually enhancing overall guest satisfaction.

Counter server - La cantina nesters - Whistler BC

(2025-01 - 2026-01)

• Greet guests, take orders, and process payments efficiently in a fast-paced environment
• Manage front-of-house flow, including seating and guest inquiries
• Provide accurate menu information and recommendations to enhance customer experience
• Maintain a clean, organized service area and restock supplies as needed
• Resolve customer concerns professionally to ensure a positive experience
• Work closely with kitchen and team members to ensure smooth service
• Serve food and beverages, while maintaining quality and presentation standards

Café clerk - Fresh St. Market - Whistler BC

(2026-01)

• Served and took customers' orders
• Preformed opening and closing duties
• Kept café area clean and presentable
• Prepared and served a variety of specialty coffee beverages, teas, and cold drinks according to company standards

Team lead - Spa Experience

(2025-01)

• Led and supported daily spa operations while supervising front-of-house and guest service teams in a luxury wellness environment
• Delivered exceptional guest experiences by providing warm, professional service and ensuring every visitor felt welcomed and cared for
• Coordinated staff workflow, delegated responsibilities, and maintained efficient operations during high-volume periods
• Assisted with training and mentoring new team members, promoting high service standards and company procedures
• Resolved guest enquiries and concerns promptly, using professionalism and empathy to ensure positive outcomes
• Worked collaboratively across departments to maintain seamless operations and exceed guest expectations
• Maintained the highest standards of cleanliness, presentation, and safety throughout the facility

Shift Manager & customer service officer - YMCA NT - Darwin

(2021-01 - 2022-12)

• Provided outstanding front desk and customer service support
• Handled bookings, memberships and POS transactions
• Supported daily operations and shift coordination
• Provided a high level of guest service by addressing inquiries, resolving complaints, and creating a welcoming environment
• Ensured compliance with safety regulations and responded to emergencies with composure and professionalism
• Handled cash transactions, reconciled registers, and maintained accountability for financial variances
• Trained and mentored new staff, fostering a strong culture of teamwork and service excellence

Certificate II - Auslan (Australian sign language)

Year 12 - VCE certificate